1st Line IT Engineer – MSP Support & Growth

James Frank Associates; Tonbridge; On-site; GBP 21,000 - 25,000; Full time

Job summary

James Frank Associates are seeking a diligent 1st Line Engineer for a full-time, permanent position in Tonbridge. The role involves providing frontline IT support, handling hardware/software installations, and maintaining client-facing service levels.

Candidate should have at least 1 year in a similar IT role, preferably in an MSP environment, and have access to their own vehicle for site visits. You will learn from senior engineers while supporting a diverse client base.

Qualifications

• 1+ year of 1st line IT support experience.
• Experience with Windows OS and MS 365.
• Excellent communication and customer service skills.

Responsibilities

• Act as the first point of contact for tickets and resolve 1st line issues with accuracy.
• Ensure response and resolution within SLA targets.
• Perform hardware and software installations (printers, routers, PCs, AV equipment).
• Escalate unresolved issues to senior engineers as needed.
• Maintain high level of client service at all times.

Skills

1st Line Support

Desktop support

Networking basics

MS technologies

Customer service

Tools

Windows OS

MS 365

DNS

DHCP

Active Directory

Job description

James Frank Associates are seeking a diligent 1st Line Engineer for a full-time, permanent position in Tonbridge. The role involves providing frontline IT support, handling hardware/software installations, and maintaining client-facing service levels.

Candidate should have at least 1 year in a similar IT role, preferably in an MSP environment, and have access to their own vehicle for site visits. You will learn from senior engineers while supporting a diverse client base.