Frontline IT Support Engineer – Windows & VPN

James Frank Associates; West Malling; On-site; GBP 22,000 - 27,000; Full time

Job summary

James Frank Associates is seeking a 1st Line Engineer to join a leading technology business in a full-time, permanent role in the United Kingdom. The successful candidate will support a range of clients, resolve issues, and act as the first point of contact for users while maintaining high customer service levels.

With at least 1 year in a full-time IT role, you will handle tasks such as password resets, user setups, and VPN connectivity, and you will need access to your own transport due to

Qualifications

• Minimum 1 year of commercial IT experience.
• Experience supporting a range of users at various levels.
• Able to communicate technical topics to non-technical users.

Responsibilities

• Resolve technical issues for clients promptly.
• Be the first point of contact for users via phone and email.
• Adhere to SLAs and response times.
• Assist with password resets, user setups, software installs, and VPN connectivity.
• Prioritize client issues and keep stakeholders informed.
• Explain technical faults in simple terms to non-technical audiences.

Skills

Customer support

First point of contact

Basic networking

Windows Server

Office 365

Active Directory

Job description

James Frank Associates is seeking a 1st Line Engineer to join a leading technology business in a full-time, permanent role in the United Kingdom. The successful candidate will support a range of clients, resolve issues, and act as the first point of contact for users while maintaining high customer service levels.

With at least 1 year in a full-time IT role, you will handle tasks such as password resets, user setups, and VPN connectivity, and you will need access to your own transport due to