1st/2nd Line IT Support Engineer - MSP Growth Path

Constant Recruitment Ltd; Ashford; On-site; GBP 29,000 - 32,000; Full time

Job summary

Constant Recruitment Ltd in Ashford is seeking a 1st/2nd Line Support Engineer to join a busy MSP. You will support a wide range of external clients from an office-based service desk, focusing on Microsoft 365, desktop issues, and core infrastructure.

The role is ideal for someone with strong 1st Line experience aiming to broaden exposure, with a clear path to 2nd line and beyond within a collaborative team.

Qualifications

• Experience in a 1st Line or 2nd Line IT support role.
• MSP experience is highly desirable.
• Strong customer service and communication skills.
• Good troubleshooting mindset.
• Organised and comfortable managing tickets.
• Full driving licence beneficial (not essential at 1st line).

Responsibilities

• Acting as a key point of contact for incoming support tickets.
• Providing remote 1st and 2nd line support to clients.
• Troubleshooting Microsoft 365 and Windows desktop issues.
• Managing Active Directory tasks (users, permissions, group policy).
• Supporting endpoint and Intune-related queries.
• Investigating basic networking issues (DNS, DHCP, TCP/IP).
• Escalating more complex issues to senior engineers.
• Maintaining accurate ticket updates and documentation.
• Occasionally attending client sites (if at 2nd line level).

Skills

1st/2nd line IT support

Customer service

Troubleshooting

Tools

Microsoft 365

Active Directory

Intune

Job description

Constant Recruitment Ltd in Ashford is seeking a 1st/2nd Line Support Engineer to join a busy MSP. You will support a wide range of external clients from an office-based service desk, focusing on Microsoft 365, desktop issues, and core infrastructure.

The role is ideal for someone with strong 1st Line experience aiming to broaden exposure, with a clear path to 2nd line and beyond within a collaborative team.