1st - 2nd Line Engineer

Peaple Talent; Clevedon; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Company healthcare and cash plan

Company pension scheme

Training and support towards industry‑

Job summary

Peaple Talent are partnering with an established technology business to recruit a 1st–2nd Line IT Support Engineer. You will join a close-knit technical team, supporting a range of business customers and gaining exposure to a broad mix of Microsoft, networking, cloud and security technologies.

Take ownership of incoming support requests, troubleshoot a range of issues across the service desk, and assist with onboarding, deployments and documentation to drive service improvements.

Qualifications

• Good working knowledge of Microsoft 365, Exchange, Teams, SharePoint and OneDrive.
• Exposure to Entra ID or Intune advantageous.
• Understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPNs and wireless connectivity.
• Strong troubleshooting and communication skills, with the ability to explain technical issues clearly to non-technical users.

Responsibilities

• Take ownership of incoming support requests, working across phone, email and the service desk to resolve issues within agreed timescales.
• Troubleshoot a range of user, hardware, software, connectivity and Microsoft-related problems, escalating where required.
• Support customer environments across Microsoft 365, Exchange, Teams, SharePoint, OneDrive and Windows devices.
• Assist with user onboarding, equipment setup, account changes and endpoint deployments, including occasional customer site visits.
• Keep customers updated throughout the support process while contributing to documentation, knowledge sharing and service improvements.

Skills

Microsoft 365

Exchange

Teams

SharePoint

OneDrive

Entra ID/Intune

Networking basics

Troubleshooting

Communication

Customer-focused

Education

Bachelor’s degree or equivalent

Tools

Entra ID

Intune

Job description

Peaple Talent are working with an established technology business that is expanding its IT services team. They are looking for a 1st–2nd Line IT Support Engineer to join a close-knit technical team, supporting a range of business customers and gaining exposure to a broad mix of Microsoft, networking, cloud and security technologies.

The Role:

• Take ownership of incoming support requests, working across phone, email and the service desk to resolve issues within agreed timescales.
• Troubleshoot a range of user, hardware, software, connectivity and Microsoft-related problems, escalating where required.
• Support customer environments across Microsoft 365, Exchange, Teams, SharePoint, OneDrive and Windows devices.
• Assist with user onboarding, equipment setup, account changes and endpoint deployments, including occasional customer site visits.
• Keep customers updated throughout the support process while contributing to documentation, knowledge sharing and service improvements.

The Candidate:

• Previous experience in an IT support, helpdesk or service desk position, ideally within an MSP or customer-facing environment.
• Good working knowledge of Microsoft 365, Exchange, Teams, SharePoint and OneDrive, with exposure to Entra ID or Intune advantageous.
• Understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPNs and wireless connectivity.
• Strong troubleshooting and communication skills, with the ability to explain technical issues clearly to non-technical users.
• Organised, customer-focused and keen to develop technically across infrastructure, cloud and security.

The Package:

• £25,000–£30,000 salary depending on experience
• 25 days annual leave plus bank holidays
• Company healthcare and cash plan
• Company pension scheme
• Training and support towards industry-recognised qualifications