2nd Line Support Analyst

Intec Select Ltd; City Of London; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Contributory pension scheme

25 days annual leave

Training & development

Career progression

On-call allowance

Job summary

Intec Select Ltd. is seeking an experienced 2nd Line IT Support Analyst in London for a permanent, full-time role in Bexley. You will handle complex incidents, administer Windows Server environments, and support Active Directory, Azure AD, and Microsoft 365 services.

A strong focus on troubleshooting, documentation, and teamwork is essential. You’ll join a dynamic team, contribute to on-call support, and help drive IT infrastructure improvements across the business.

Qualifications

• Minimum 3 years' experience in a 2nd Line Support or IT Support role.
• Strong knowledge of Microsoft Windows Server, Active Directory & Azure AD.
• Experience with Microsoft 365 & Exchange Online.
• Proficient with Windows 10 & Windows 11 and networking fundamentals.
• Hyper-V and/or VMware virtualization experience.
• Excellent troubleshooting and customer service skills.

Responsibilities

• Provide 2nd line technical support and own incidents through to resolution.
• Troubleshoot hardware, software, server, networking, and cloud issues.
• Administer Windows Server environments and manage AD/AAD.
• Support Microsoft 365, Exchange Online, and Azure services.
• Maintain IT infrastructure and perform patching and security reviews.
• Assist with IT projects, deployments, and migrations.
• Liaise with third party vendors and participate in on-call rota.

Skills

Windows Server

Active Directory

Azure AD

Microsoft 365

Exchange Online

Windows 10/11

Networking fundamentals

Hyper-V/VMware

Troubleshooting

Communication

Task prioritisation

UK driving licence

Tools

PowerShell

Cisco networking

Job description

2nd Line IT Support Analyst 30,000 - 42,000 per annum Bexley (Full Time) Permanent

We're looking for an experienced and motivated 2nd Line IT Support Analyst to join our growing technical support team.

This is an excellent opportunity for an IT professional who enjoys troubleshooting complex technical issues, working with a wide range of Microsoft technologies, and delivering exceptional support in a fast-paced environment. You'll play a key role in maintaining, supporting, and improving IT systems while contributing to high service standards across the business.

Key Responsibilities

• Provide 2nd line technical support, taking ownership of incidents through to resolution.
• Troubleshoot and resolve escalated hardware, software, server, networking, and cloud-related issues.
• Administer and support Windows Server environments.
• Manage Active Directory and Azure Active Directory.
• Support Microsoft 365, Exchange Online, and Azure services.
• Monitor and maintain IT infrastructure to ensure optimal performance and reliability.
• Perform system maintenance including patch management, firmware updates, and security reviews.
• Support backup and disaster recovery solutions.
• Maintain accurate technical documentation and knowledge base articles.
• Assist with IT projects, upgrades, deployments, and migrations.
• Liaise with third-party vendors where required.
• Participate in an out-of-hours support rota.

Skills & Experience Required

Essential

• Minimum 3 years' experience in a 2nd Line Support, Service Desk, or IT Support role.
• Strong knowledge of:
• Microsoft Windows Server
• Active Directory & Azure AD
• Microsoft 365 & Exchange Online
• Windows 10 & Windows 11
• Azure
• TCP/IP, DNS, DHCP, VLANs and networking fundamentals
• Hyper-V and/or VMware virtualisation
• Excellent troubleshooting and analytical skills.
• Strong communication and customer service skills.
• Ability to prioritise and manage multiple tasks effectively.
• Full UK driving licence and access to a vehicle.

Desirable

• Experience with Cisco networking technologies.
• Backup and Disaster Recovery solutions.
• PowerShell scripting experience.
• Relevant Microsoft or infrastructure certifications.

What We Offer

• Competitive salary of 30,000 - 42,000 depending on experience.
• Additional payment for participation in the on-call rota.
• Contributory pension scheme.
• 25 days annual leave plus bank holidays.
• Ongoing training and professional development.
• Exposure to a broad range of modern technologies.
• A supportive and collaborative working environment.
• Clear opportunities for career progression.

2nd Line IT Support Analyst 30,000 - 42,000 per annum Bexley (Full Time) Permanent