1st/2nd Line IT Support Engineer — Fast-Paced MSP

Jobless; United Kingdom; Remote; GBP 24,000 - 32,000; Full time

Job summary

Microbyte is seeking a 1st/2nd line engineer for the Peterborough Headquarters. The role is mainly office-based with an option of onsite work after probation.

Previous IT-career experience is required, with strong communication, problem solving and the ability to handle high-pressure environments. Responsibilities include call-taking, triage, pre-booked tickets, and collaboration with engineers using the latest technologies.

Qualifications

• Experience in a high-pressure environment with many calls and cases daily.
• MSP or NOC experience is essential.

Responsibilities

• Call-taking and immediate fixes (triage).
• Pre-booked support tickets.
• Work with forward-thinking engineers and the latest technologies.
• On-the-job training and support for qualifications (Microsoft, 3CX, Cisco etc.).
• Diverse customer-base and solution portfolio.
• Integration with a fast-paced, international team.
• Excellent roadmap opportunities for clear progression.

Skills

High-pressure environment

Call handling

Excellent communication

Problem solving

Tools

Microsoft

3CX

Cisco

Job description

Microbyte is seeking a 1st/2nd line engineer for the Peterborough Headquarters. The role is mainly office-based with an option of onsite work after probation.

Previous IT-career experience is required, with strong communication, problem solving and the ability to handle high-pressure environments. Responsibilities include call-taking, triage, pre-booked tickets, and collaboration with engineers using the latest technologies.