12788 JCB Van Centre Crawley Parts Advisor Apprenticeship

Inspiro Learning; Crawley; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading training provider is looking for enthusiastic individuals to join as Parts Advisors in Crawley. You will be responsible for advising customers, managing stock, and handling sales orders. This role offers robust training, including virtual and in-person sessions, along with progression opportunities post-apprenticeship, with earning potential exceeding £20,000. Strong communication, teamwork skills, and a methodical approach are essential. A dedicated mentor will support your journey while you gain qualifications and experience.

Qualifications

• Must have GCSE in English, Maths and one other subject.
• BTEC first diplomas, OCR Nationals, and NVQs accepted.
• IT literate, strong communication skills required.

Responsibilities

• Provide advice to customers with vehicle problems.
• Take sales orders face to face and over the phone.
• Manage stock control of vehicle parts and accessories.
• Maintain an ordered stock room.
• Raise invoices for parts sold.

Skills

Enthusiasm and willingness to learn

Teamwork

Strong communication

Customer Service

Education

GCSE grades 9 – 4 (A – C) or equivalent in English, Maths and one other subject

BTEC first diplomas and certificates

Functional Skills Level 2

Job description

The Parts Department is at the heart of our operations. Our Parts Advisors are responsible for the stock control of a wide range of vehicle parts and accessories. This includes the ordering, selling, and managing of stock to ensure that we meet the needs of our trade counter customers and to guarantee that our workshop team have the parts and accessories that they need to complete their daily tasks.

Responsibilities

• Providing advice to customers who are having problems with their vehicles.
• Taking sales orders from customers both face to face and over the phone.
• Stock control for vehicle parts and accessories.
• Maintaining an ordered stock room.
• Raising invoices for parts sold.
• Liaison with internal teams to ensure the correct stock is place at the right time.

We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship.

Training Provided

Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre. Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application. In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre. This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.

Qualifications Received

• Level 2 Customer Service Practitioner Standard
• Brand specific certifications

Scotland / Wales / Northern Ireland Qualifications

• Level 2 / Level 5 Customer Service Apprenticeship
• Brand specific certifications

Qualifications Required

GCSE grades 9 – 4 (A – C) or equivalent in English, Maths and one other subject. In Scotland, applicants must have or be predicted to achieve Scottish National 5 Grades A - C or above in English, Maths and either a Science or Technical subject.

• BTEC first diplomas and certificates
• OCR Nationals
• Key Skills Level 2
• NVQs
• Essential Skills (Wales)
• Functional Skills Level 2
• Core Skills (Scotland)

We accept predicted grades and conditional offers can be made based on predicted grades.

Personal Qualities

Our ideal candidate will be methodical in their way of working and be able to demonstrate precise attention to detail. As a central point of contact for both of our internal and external customers you will need to have excellent communication skills. You also should be IT literate (although full training will be provided). We are looking for people who are passionate about our industry and our brand.

• Enthusiasm and willingness to learn
• Teamwork
• Strong communication
• Customer Service

Future Prospects

Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities. Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Parts Advisor is in excess of £20,000, so it is well worth considering the future opportunities that lay beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.

Things to Consider

Please note: As part of our commitment to Diversity, Equality and Inclusion, all applications are automatically anonymised by our recruitment system. This is with the aim of realising our ambition to have a workforce that is reflective of the community we serve and eliminating unconscious bias, allowing employees to be appointed based on their talent, skills, and experiences regardless of ethnicity, gender, sexual orientation or any other protected characteristic.

English and Maths guidance from the government changed on 11th February 2025. This employer wishes to support upskilling in both English and Maths by exception and as such the entry grade criteria as advertised still applies.

The closing date for this vacancy is 28/12/2025 and interviews are expected to be held week commencing 02/02/2026. We reserve the right to close the advert early if we receive a sufficient number of applications. We therefore advise candidates to submit their applications as early as possible to avoid disappointment.

Please do not contact the retailer directly. Inspiro Learning carries out the full recruitment service for this employer. Due to the high number of applications, we cannot provide a timescale on when you are likely to receive a response. As most of our roles are recruited for an ongoing basis, we will contact you if you are successful at progressing to the next step. It is not possible for us to contact every applicant individually. If you have not heard back on a specific vacancy but find another opportunity that is of interest to you, we welcome an additional application.