12-Month Customer Services Apprentice — Start Your Career

North Ayrshire Council; Irvine; On-site; GBP 12,000 - 18,000; Full time

Job summary

Join our busy Contact Centre team in Cunninghame House, Irvine, where every day brings something new. As a Modern Apprentice in Customer Services, you'll be the first point of contact for both internal colleagues and members of the public, helping to resolve a wide range of enquiries by phone and email.

You'll build communication, problem solving, and administrative skills while working in a supportive and fast paced environment.

Responsibilities

• First point of contact for enquiries by phone and email.
• Create and update documents and enter/retrieve information from various digital and manual systems.

Job description

Join our busy Contact Centre team in Cunninghame House, Irvine, where every day brings something new. As a Modern Apprentice in Customer Services, you'll be the first point of contact for both internal colleagues and members of the public, helping to resolve a wide range of enquiries by phone and email.

You'll build communication, problem solving, and administrative skills while working in a supportive and fast paced environment.