Customer Services Apprentice — 12-Month Public Sector Start

North Ayrshire Council; Irvine; On-site; GBP 15,000 - 19,000; Full time

Job summary

North Ayrshire Council in Irvine is seeking a Modern Apprentice in Customer Services to join the busy Contact Centre in Cunninghame House. You will be the first point of contact for both internal colleagues and the public, helping to resolve a wide range of enquiries by phone and email.

You’ll build communication, problem solving and administrative skills while supporting the team in creating and updating documents and handling information in various systems.

Qualifications

• Strong communication and customer service skills.
• Ability to handle enquiries by phone and email.
• Good organisational and administrative skills.

Responsibilities

• Be the first point of contact for internal colleagues and members of the public by phone and email.
• Create and update documents and enter or retrieve information from various systems.
• Support day-to-day operations in a busy Contact Centre.

Job description

North Ayrshire Council in Irvine is seeking a Modern Apprentice in Customer Services to join the busy Contact Centre in Cunninghame House. You will be the first point of contact for both internal colleagues and the public, helping to resolve a wide range of enquiries by phone and email.

You’ll build communication, problem solving and administrative skills while supporting the team in creating and updating documents and handling information in various systems.