Jobs in Bordeaux, France

(Chinese and English) Customer Support Consultant, crypto (remote) — remote position with a multicultural and multilingual team. We are seeking a passionate candidate to join as a Customer Support Consultant and thrive in a home-office setup while delivering high-quality support for tech customers.

• Provide exceptional customer support via chats and emails
• Build positive and long-lasting relationships with customers
• Meet team KPIs
• Stay up-to-date with cutting-edge technology
• Securely handle customers' sensitive information
• Apply best practices in customer happiness
• Maintain working knowledge of our client’s products and services
• Communicate with developers and other departments across IT companies

• Native Chinese and English upper-intermediate (B2 level)
• At least 6 months of experience in a customer support role
• Experience with live chats and emails
• Personal or professional experience in crypto
• Analytical and research skills
• Positive and responsible attitude
• Personal laptop or computer (at least 8GB RAM) and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)

• Experience with CRM systems
• Experience with Salesforce or Zendesk

• Flexible schedule: 5 days per week, shifts including 1 AM-10 AM, 9 AM-6 PM, and 5 PM-2 AM France time (shifts scheduled monthly)
• Fully remote work opportunity
• Inclusive international environment
• Compensation in USD
• Bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Supportive management focused on growth and long-term cooperation
• Opportunities for self-development
• The listed benefits may vary by engagement terms; terms will be defined in your agreement if selected

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies worldwide. We work with clients in over 30 countries and speak over 60 languages. Since 2010, we’ve become an industry leader in premium outsourced customer support with 8 hubs globally. We treat our team like our clients, offering care, individual approach, and a positive experience. We welcome people from diverse backgrounds. Please send your CV in English highlighting your outstanding skills. Visit our website: www.supportyourapp.com

Disclaimer We are a multinational company with unbiased views. The assessment of candidates is not affected by characteristics such as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other legally protected status in the provision of opportunities and benefits.