Workplace IT Specialist — Scale Internal IT & Tools

Actito; Paris; Ibrido; EUR 55.000 - 75.000; Tempo pieno

Descrizione del lavoro

Ibexa is seeking a hands-on Workplace IT Specialist to own and scale our internal IT operations as we grow across Europe. You will support ~350 colleagues, spanning office and remote workers, and collaborate with HR, Operations, and Security to deliver secure, efficient technology.

You will manage ITSM processes with Jira Service Management, own SaaS lifecycle including licensing and provisioning, and lead IAM-related initiatives.

Competenze

• Mid-level experience in internal IT, workplace IT, or IT operations.
• Hands-on experience with macOS and Windows environments.
• Solid experience with Google Workspace and SaaS-based tools.
• Familiar with IAM concepts and collaborating with security teams.

Mansioni

• Own and continuously improve internal workplace IT operations across multiple sites.
• Provide Level 1 & 2 IT support to ~350 colleagues, onsite and remote.
• Manage ITSM workflows, SLAs, and documentation using Jira Service Management.
• Oversee SaaS lifecycle, licensing, provisioning, and cost control.
• Support Office 365 to Google Workspace transition and IAM practices.
• Create clear internal IT documentation and enable user self-sufficiency.

Conoscenze

IT operations

User support

Documentation

Communication

Strumenti

Jira Service Management

Google Workspace

Descrizione del lavoro

Ibexa is seeking a hands-on Workplace IT Specialist to own and scale our internal IT operations as we grow across Europe. You will support ~350 colleagues, spanning office and remote workers, and collaborate with HR, Operations, and Security to deliver secure, efficient technology.

You will manage ITSM processes with Jira Service Management, own SaaS lifecycle including licensing and provisioning, and lead IAM-related initiatives.