Workplace IT & Tools Specialist (Hybrid)

Ibexa; Paris; Hybrid; EUR 48,000 - 64,000; Full time

Job summary

Ibexa is seeking a hands-on Workplace IT Specialist to own internal IT operations for our growing European team, spanning office and remote work. You will support ~350 colleagues and help scale tools and processes across multiple countries.

You will drive ITSM with Jira, manage SaaS tools lifecycle, govern identity and access, and oversee office IT across 3–4 sites. Strong service orientation and cross‑functional collaboration are essential.

Qualifications

• Experience in internal IT or IT operations.
• Hands-on experience with macOS and Windows.
• Experience managing Google Workspace and transitioning from Office 365.
• Familiarity with IAM concepts and security collaboration.

Responsibilities

• Provide hands-on support to ~350 users (on-site and remote).
• Implement, maintain, and improve ITSM processes using Jira Service Management.
• Own lifecycle of internal SaaS tools and license management.
• Support IAM onboarding/offboarding and access controls.
• Manage IT infrastructure across 3–4 offices and ensure meeting room setups.
• Create clear internal IT documentation and enable users.

Skills

MacOS/Windows

Google Workspace

SaaS tools

ITSM (Jira Service Management)

IAM concepts

User support

Tools

Jira Service Management

Google Workspace Admin

Job description

Ibexa is seeking a hands-on Workplace IT Specialist to own internal IT operations for our growing European team, spanning office and remote work. You will support ~350 colleagues and help scale tools and processes across multiple countries.

You will drive ITSM with Jira, manage SaaS tools lifecycle, govern identity and access, and oversee office IT across 3–4 sites. Strong service orientation and cross‑functional collaboration are essential.