Datacenter IT Operations Leader

Scaleway; Paris; On-site; EUR 85,000 - 110,000; Full time

Job summary

Scaleway is seeking a Datacenter IT Manager to lead on-site IT operations across multiple datacenters in the Paris region. You will manage Team Leaders and Datacenter IT Technicians, ensure SLA/KPI performance, and drive improvements as scale intensifies.

The role involves travel to datacenters, supplier sites, and occasional international trips. You will collaborate with Supply, Deployment, Hardware Support, and Product Engineering teams, oversee ticketing and asset workflows in Jira/Jira

Qualifications

• Experience in a similar datacenter management or IT operations leadership role.
• Proven track record in managing teams and SLA/KPI compliance in high-security datacenter environments.
• Vendor management with third-party providers and hardware suppliers.
• Proficient with Jira, Jira Service Management, Odoo, and Google Sheets.

Responsibilities

• Directly manage Team Leaders and Datacenter IT Technicians across clusters, providing operational guidance, foster professional growth, and build cohesive, high-performing teams.
• Operational Oversight & KPI Tracking: monitor field operations, deliver activity reports, and implement corrective/improvement plans.
• Scale & Workforce Planning: drive rapid expansion and onboarding of datacenter technical teams to support HPC demands.
• Supplier & Vendor Management: act as primary operational contact for hardware and service suppliers, enforce SLAs.
• Cross-Functional Collaboration: partner with Supply, Deploy, Hardware Support, and Product Engineering teams.
• Tooling & Administration: manage ticketing, asset workflows, and tracking using Jira, Jira Service Management, Odoo, and Google Sheets.

Skills

Datacenter management

IT operations leadership

Vendor management

Jira

Jira Service Management

Odoo

Google Sheets

Tools

Jira

Jira Service Management

Odoo

Google Sheets

Job description

Scaleway is seeking a Datacenter IT Manager to lead on-site IT operations across multiple datacenters in the Paris region. You will manage Team Leaders and Datacenter IT Technicians, ensure SLA/KPI performance, and drive improvements as scale intensifies.

The role involves travel to datacenters, supplier sites, and occasional international trips. You will collaborate with Supply, Deployment, Hardware Support, and Product Engineering teams, oversee ticketing and asset workflows in Jira/Jira