VIP Manager (Relocation to Georgia)

HiGaming; France; In loco; EUR 42.000 - 66.000; Tempo pieno

Vantaggi offerti da questo lavoro

Lunch provided

Coffee, fruit and snacks in the office

Gym access and sports classes

Language classes

Private medical insurance

24 working days of paid annual leave

Sick leave (additional)

Descrizione del lavoro

HiGaming in France seeks a French-speaking VIP Manager to build and maintain relationships with the company's most valuable players. The role focuses on delivering a premium, personalized experience that fosters loyalty, increases retention, and maximizes lifetime value.

As the primary contact for VIP players, you will coordinate multi-channel support, design retention strategies, organize exclusive events, and collaborate with Marketing to craft promotions.

Competenze

• Experience in VIP account management in iGaming or related customer-focused industry.
• Excellent interpersonal and communication skills with the ability to build trust quickly.
• Proven sales and negotiation abilities with a customer-centric approach.
• Ability to analyze player data and behavior to identify engagement opportunities.

Mansioni

• Build and maintain strong relationships with VIP players as their primary contact.
• Deliver personalized service across multiple channels (phone, email, WhatsApp, SMS, live chat).
• Design and implement retention strategies to maximize lifetime value and reduce churn.
• Collaborate with marketing and product teams to create exclusive offers and events for VIPs.
• Organize and oversee VIP hospitality initiatives and unique experiences.
• Track, analyze, and report VIP activity and provide actionable insights.

Conoscenze

VIP account management

Interpersonal skills

Sales & negotiation

Data analysis

English fluency

French fluency

Descrizione del lavoro

We are looking for a French-speaking VIP Manager to build and maintain strong relationships with the company’s most valuable players. In the highly competitive iGaming market, the VIP Manager ensures that top-tier customers receive a personalized, premium experience that fosters loyalty, increases retention, and maximizes lifetime value.

Key Responsibilities

• Relationship Management: Develop and nurture strong, long-term relationships with VIP players, acting as their primary point of contact.
• Personalized Service: Deliver tailored support and communication through multiple channels (phone, email, WhatsApp, SMS, live chat).
• Player Retention: Design and execute retention strategies to maximize player lifetime value and reduce churn.
• Exclusive Promotions & Campaigns: Collaborate with marketing and product teams to create exclusive offers, promotions, and events for VIP customers.
• Hospitality & Events: Organize and oversee VIP hospitality initiatives, including physical gifts, special events, and unique experiences that strengthen loyalty.
• Performance Monitoring: Track, analyze, and report on VIP player activity, providing insights and recommendations to management.

Requirements

• Previous experience in VIP account management, preferably within iGaming, online entertainment, or a similar customer-focused industry.
• Strong interpersonal and communication skills, with the ability to build trust and rapport quickly.
• Sales and negotiation abilities with a customer-centric mindset.
• Ability to analyze data and player behavior to identify opportunities for engagement and growth.
• Flexible, proactive, and able to thrive in a fast-paced, competitive environment.
• Fluency in English
• Fluency in French
• A healthy, friendly work atmosphere
• Lunch provided by the company
• Coffee, fruit, and snacks in the office
• Gym access and sports classes
• Language classes
• Basic and private medical insurance
• Employment in accordance with Cypriot law
• 24 working days of paid annual leave
• An extra free sick leaves from the company