VIP Customer Success Specialist - Morning Remote

Jobgether; France; Remote; EUR 30,000 - 42,000; Full time

Benefits offered by this job

Fully remote

20 paid days off per year

Healthcare

Mental health support

Budget for personal interests

Learning budgets

Career development

Team events

International team

Automation & innovation

Growth opportunities

Job summary

Jobgether in France is seeking a Customer Success Specialist to manage bronze VIP customers within a fast-growing tech environment. This fully remote role focuses on delivering personalized support and building lasting relationships with international clients.

You'll follow a Monday–Friday morning schedule from 06:30 to 15:30 Kyiv time, work with retention teams, promote activities, handle verifications, and strive toward KPIs and high customer satisfaction while expanding product knowledge.

Qualifications

• Fluent written and spoken English for international customers.
• Strong communication skills via email and phone.
• Excellent relationship-building and objection-handling abilities.
• Ability to upsell and communicate product benefits persuasively.
• Customer-oriented mindset with empathy and proactive problem solving.
• Resilient, calm, and solution-focused in challenging situations.
• Willingness to learn new tools, technologies, and processes.
• Strong time-management and ability to meet deadlines.
• Results-driven with KPI and customer-satisfaction focus.
• Experience in iGaming is a plus but not required.

Responsibilities

• Provide high-quality, personalized support to bronze VIP customers.
• Respond to requests from the retention team to boost engagement.
• Promote activities and entertainment opportunities (tournaments, quests, etc.).
• Interview bronze-tier customers to collect feedback and preferences.
• Increase satisfaction through proactive communication and tailored assistance.
• Identify opportunities to upgrade VIP segments.
• Handle objections, explain value of products.
• Assist with verification procedures when needed.
• Work toward KPIs and maintain service quality.
• Maintain knowledge of services and new features.
• Coordinate with internal teams to address requests promptly.
• Follow a stable Monday-to-Friday morning schedule 06:30–15:30 Kyiv time.

Skills

English fluency

Communication

Relationship building

Objection handling

Customer orientation

Empathy

Time management

Learning agility

KPI driven

iGaming experience

Job description

Jobgether in France is seeking a Customer Success Specialist to manage bronze VIP customers within a fast-growing tech environment. This fully remote role focuses on delivering personalized support and building lasting relationships with international clients.

You'll follow a Monday–Friday morning schedule from 06:30 to 15:30 Kyiv time, work with retention teams, promote activities, handle verifications, and strive toward KPIs and high customer satisfaction while expanding product knowledge.