UK Account Manager M/F

Transatel; Paris; Sur place; EUR 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Homeworking 2 days per week

25 days holiday

Company restaurant

Health insurance

Transport pass reimbursement

Résumé du poste

Transatel is seeking a dynamic UK Account Manager based in Paris, responsible for managing and growing a portfolio of UK clients in telecoms. The role includes building strong relationships, driving revenue, and coordinating cross‑functional teams to ensure service excellence and renewal success.

You will travel to the UK, develop strategic account plans, and lead business reviews with clients, while acting as the voice of the customer to support product evolution and service delivery.

Qualifications

• Minimum 3 years in Account Management or similar client-facing role.
• Preferred experience in Telecommunications, IT, or digital services.
• Fluent English; French is a plus.

Responsabilités

• Own and manage a portfolio of UK-based clients and act as the main contact for commercial and operational matters.
• Build and maintain long-term relationships with key stakeholders.
• Identify growth opportunities including upsell and cross-sell.
• Develop account plans to maximise revenue and retention.
• Lead regular business reviews and share performance insights.
• Collaborate with product, operations, marketing and support to ensure delivery and resolve issues.
• Support renewals and commercial discussions to align client needs with Transatel offerings.
• Provide feedback to product teams on market needs and client requirements.

Connaissances

Account management

Telecommunications industry

English fluency

Stakeholder management

Business reviews

Formation

University degree

Description du poste

Transatel is a leading Mobile Virtual Network Operators (MVNO) enabler and a global cellular IoT connectivity solutions provider. How about connecting the world together, beyond borders?

Your mission

We are seeking a dynamic and results-driven UK Account Manager to join our expanding team. The UK Account Manager will play a pivotal role in managing, growing, and retaining key client relationships in the telecommunications industry, focusing on maximising the value of existing Transatel partnerships.

The successful candidate will have a passion for mobile technology, a deep understanding of the UK business landscape, and a proven track record of driving revenue growth, customer satisfaction, and long-term account success through proactive account management and strategic engagement.

Responsibilities

• Own and manage a portfolio of UK-based clients, acting as the primary point of contact for all commercial and operational matters.
• Build and maintain strong, long-term relationships with key stakeholders within client organisations.
• Identify opportunities for account growth, including upsell, cross-sell, and expansion into new use cases or products.
• Develop and execute account plans to maximise revenue, retention, and customer satisfaction.
• Monitor account performance against KPIs, proactively addressing risks and identifying areas for improvement.
• Lead regular business reviews with clients, providing insights on performance, usage trends, and optimisation opportunities.
• Collaborate with internal teams (product, operations, marketing, and support) to ensure successful delivery of services and resolution of issues.
• Support contract renewals and commercial discussions, ensuring continued alignment between client needs and Transatel offerings.
• Act as the voice of the customer internally, feeding back market insights and client requirements to support product and service evolution.
• Provide regular updates on account status, risks, opportunities, and revenue forecasts to management.

It is anticipated that there will be an initial period of training where the individual learns about us, our technology, and our products. However, you will be expected to quickly develop into a UK market expert with a detailed understanding of your accounts, their business models, and their strategic priorities.

This is a unique opportunity to join a market-leading technology growth company and to be at the core of its client success and expansion.

This position is based in Paris (La Défense) with regular travel to the UK.

Your profile

• University graduate with proven experience (minimum 3 years) in Account Management or a similar client-facing role
• Preferred experience in Telecommunications, IT, or digital services
• Strong relationship management skills, with the ability to influence and engage stakeholders at multiple levels
• Commercially minded, with experience identifying and delivering revenue growth within existing accounts
• Excellent communication, presentation, and problem-solving skills
• Able to work independently and manage multiple accounts in a fast-paced environment
• Demonstrated success in retaining and growing client relationships
• Fluency in English mandatory and French is a plus

Our recruitment process

• 1st HR contact by telephone
• Interviews: A Manager/HR interview + one or more operational or technical interviews
• An online personality test
• An HR call presenting the offer of collaboration in detail, followed by receipt of the offer by email
• Welcome & onboarding process

Benefits

• Salary package: fixed salary + individual bonus + half‑yearly profit‑sharing and incentive schemes (investable in PEE or PER)
• Salary committees every 6 months
• Up to 2 days' homeworking, 25 days' holiday + a few free days
• CSE, company restaurant, advantageous health insurance, 50% reimbursement of the Navigo transportation pass or sustainable mobility package

For more information, please refer to the Transatel career page: https://www.transatel.com/join-us/compensation-and-benefits/

Apply now!