Trading Platform Support Engineer – Paris

Horizon Trading Solutions; Paris; On-site; EUR 40,000 - 44,000; Full time

Benefits offered by this job

Competitive salary €40,000–€44,000 (g€

On-site role in Paris

Job summary

Horizon Trading Solutions in Paris seeks a Trading Application Support Specialist to ensure deployment of our multi-asset trading platform and act as the primary technical contact for brokers, banks, and exchanges.

You will analyse incidents, define severities, and resolve tickets while delivering client training and robust product documentation. Fluency in English and French is required, with Linux, SQL, and networking knowledge.

Qualifications

• Degree in Computer Science or Software Engineering.
• Knowledge of Linux, SQL, and APIs.
• Experience in finance or trading support preferred.

Responsibilities

• Analyse and troubleshoot issues or incidents, aid customers in resolving issues, explain usage, debug failures, implement workarounds.
• Define severity and priority for each issue and ensure proper classification.
• Resolve tickets according to knowledge and process requirements.
• Serve as the primary contact for customers and keep them updated on resolution progress.
• Write comprehensive documentation on current issues for customers (KDB).
• Deploy products at customer sites and provide training to end-users and IT teams.

Skills

English and French fluency

Linux

SQL

Java

APIs

Networking

Datadog

Troubleshooting

Customer service

Education

Bachelor's or Master's degree in Computer Science or Software Engineering

Tools

Datadog

Job description

Horizon Trading Solutions in Paris seeks a Trading Application Support Specialist to ensure deployment of our multi-asset trading platform and act as the primary technical contact for brokers, banks, and exchanges.

You will analyse incidents, define severities, and resolve tickets while delivering client training and robust product documentation. Fluency in English and French is required, with Linux, SQL, and networking knowledge.