Stage/Alternance Trading Application Support Specialist - Finance de Marché

Horizon Trading Solutions; Paris; Sur place; EUR 13 000 - 20 000; Plein temps

Avantages offerts par ce poste

Salaire compétitif

Avantages sociaux

Programme d'intégration avec mentor

Événements réguliers

Résumé du poste

Une fintech spécialisée située à Paris recherche un stagiaire pour le rôle de Spécialiste en Support Applicatif Trading. Vous ferez partie d'une équipe dynamique, responsable du déploiement et du support des solutions de trading pour les clients. Les candidats doivent être diplômés d'un BAC+5 en informatique, avoir un bon sens du service client et d'excellentes compétences en communication. Ce poste offre un environnement de travail enrichissant avec des projets internationaux et un programme d'intégration dédié.

Qualifications

• Diplômé d'un BAC+5 en informatique ou domaine similaire, intéressé à allier relations clients et analyse technique.
• Intérêt pour la finance de marchés et le trading.
• Compétences en administration systèmes et SDLC sont un plus.
• Basic knowledge of Linux OS, systems administration and SDLC considered a plus.

Responsabilités

• Établir un contact direct avec les clients tout au long du processus de résolution d'incidents.
• Analyser les incidents et déterminer le niveau de criticité.
• Déployer et installer nos solutions ou nouvelles fonctionnalités chez les clients et former les utilisateurs.
• Deploy and install our solutions or new features on client sites and train users.
• Collaborate with Client Success Managers and Engineering on client expectations.

Connaissances

Service client excellent

Compétences interpersonnelles

Analyse

Compétences en rédaction

Anglais courant

Formation

BAC+5 en informatique ou domaine similaire

Outils

Linux OS

Langages orientés objet

SDLC

Description du poste

Stage/Alternance Trading Application Support Specialist - Finance de Marché

Join to apply for the Stage/Alternance Trading Application Support Specialist - Finance de Marché role at Horizon Trading Solutions.

You will be part of a 6‑person team in Paris, responsible for deploying and supporting our trading solutions for brokers, investment banks, and stock exchanges.

About Horizon Trading Solutions

• A fintech specializing in a platform that facilitates various onboard trading activities (Market Making, Algo Trading, Order & Execution Management).
• Deployable on‑premises or in SaaS, using cutting‑edge technology.
• Ambitious product roadmap: Machine Learning, AI, Cryptocurrency, Low Latency.
• International presence across 6 countries, serving clients in 26 countries.
• B‑Corp certified, partner of Planet Tech’care, Ethical AI.
• Recognized with awards such as Best trading solution for listed securities 2022 and 2023.

Responsibilities

• Establish direct contact with customers throughout the incident resolution process and ensure proper use of the software.
• Analyze incidents and determine criticality level using provided processes and tools.
• Take ownership of customer requests until resolution or escalation, providing workaround solutions when needed.
• Deploy and install our solutions or new features on client sites and train users.
• Collaborate with Client Success Managers and Engineering on client expectations.

Specifics for an Internship

• The support team typically handles real‑time pricing software for major clients, often hosted by Horizon.
• When clients host their own platforms, the support must gather technical details necessary for defect analysis.
• You will identify and document support requirements for each product type and pricing method.

Benefits & Other Highlights

• Dynamic technical and functional environment.
• Work with a talented client support team.
• Variety of international projects.
• Regular events (lunches, after‑works, climate awareness).
• Competitive salary and social benefits.
• Dedicated onboarding program with a mentor.

Candidate Profile

• Graduate with a BAC+5 in computer science or related field, interested in blending client relations with technical analysis.
• Interest in market finance and trading.
• Excellent customer service mindset, interpersonal, communication skills, and teamwork.
• Strong analytical, synthesis, and writing skills; fluent in English (oral and written).
• Basic knowledge of Linux OS, systems administration, object‑oriented languages, and SDLC is a plus.

Horizon is an equal opportunity employer. We promote diversity, multiculturalism, and inclusion.

Details

• Seniority level: Mid‑Senior level
• Employment type: Internship
• Job function: Education and Training
• Industry: Construction, Software Development, and IT Services and Consulting