Telco Solutions Engineer & Customer Success

Legos; Paris; On-site; Confidentiel; Full time

Job summary

Legos in Paris is looking for an experienced professional to serve as a trusted advisor for assigned accounts and support telecom solution implementations. The ideal candidate should have a strong background in Customer Success and Technical Support, with expertise in telecom technologies.

Fluency in English and German is required. Join a multicultural and innovative team at Legos and contribute to our mission of becoming the number 1 converged operator.

Qualifications

• 3 to 5 years of experience in Customer Success, Technical Support, Solutions Engineering, or Service Engineering.
• Strong knowledge of telecom technologies including SIP, VoIP, SMS, WebRTC, APIs.
• Exceptional written and verbal communication skills.

Responsibilities

• Serve as the primary technical and customer success contact for assigned accounts.
• Support customer implementation and integration of telecom solutions.
• Deliver world-class operational and technical support.

Skills

Customer Success

Technical Support

Solutions Engineering

Telecom Technologies

Troubleshooting

Relationship Management

Tools

Zendesk

Jira

Salesforce

Job description

Legos in Paris is looking for an experienced professional to serve as a trusted advisor for assigned accounts and support telecom solution implementations. The ideal candidate should have a strong background in Customer Success and Technical Support, with expertise in telecom technologies.

Fluency in English and German is required. Join a multicultural and innovative team at Legos and contribute to our mission of becoming the number 1 converged operator.