Technical Support Engineer

JOTELULU France; Paris; Sur place; EUR 45 000 - 60 000; Plein temps

Avantages offerts par ce poste

Training resources

Collaborative work culture

Flexible working hours

Résumé du poste

A leading cloud solutions provider in Paris is looking for a Partner Success Engineer. This role focuses on providing exceptional support and guidance to partners, ensuring their success with our cloud services. The ideal candidate will have over 3 years in technical support, excellent communication skills in French and English, and strong technical knowledge in cloud technology. Responsibilities include assisting with technical issues, onboarding new partners, and maintaining documentation. Join us to help shape the future of cloud services!

Qualifications

• 3+ years in a technical support or customer success role, preferably in cloud services.
• Ability to diagnose complex issues and provide effective solutions.
• Strong understanding of cloud computing and virtual infrastructure.

Responsabilités

• Assist partners with technical issues related to cloud services.
• Guide new partners through the onboarding process.
• Diagnose and solve complex technical problems.

Connaissances

Customer-focused

Problem-solving mindset

Excellent communication skills

Team player

Adaptability

Formation

Degree in Computer Science or related field

Outils

Jira

Confluence

AWS

Azure

Google Cloud

Windows Server

Linux system administration

VMWare

Hyper-V

Description du poste

We are revolutionizing the cloud services landscape by providing top-tier cloud solutions tailored for Small and Medium-sized Enterprises. As a Partner Success Engineer, you will be at the forefront of our customer interactions, ensuring that our partners receive the highest level of support and guidance throughout their journey with us. This role is crucial to our success as it directly impacts customer satisfaction, retention, and growth.

We are looking for a technically skilled individual who is also personable, flexible, and empathetic. We want a Success Engineer who can take care of our partners and is willing to help, explain, and teach, making the experience with our technical team unique. We are seeking someone who not only resolves tickets but also helps the partners understand and get the most out of the platform by showing proactivity and a desire to contribute.

If you are passionate about cloud technology, customer success, and solving complex challenges, we’d love to hear from you!

You will

• Provide exceptional support: Assist partners with technical issues related to our cloud services, ensuring timely and effective resolution.
• Onboard new partners: Guide new partners through the onboarding process, ensuring a smooth transition and understanding of our platform.
• Act as a liaison: Work closely with our sales, product and engineering teams to relay customer feedback, issues, and suggestions for continuous improvement.
• Monitor and improve: Track partners satisfaction metrics and work proactively to improve the overall customer experience.
• Troubleshoot technical problems: Diagnose and solve complex technical issues, leveraging your knowledge of cloud services and infrastructure.
• Document solutions: Maintain clear and accurate documentation of support cases, solutions, and best practices.
• Educate and empower: Conduct training sessions, webinars, and provide resources to help partners maximize the value of our services.

Languages

• French native and English is required.

What We Are Looking For

• Experience: 3+ years in a technical support or customer success role, preferably within the cloud services or technology sector.
• Problem-solving mindset: Ability to diagnose complex issues and provide effective solutions quickly and efficiently.
• Communication: Excellent verbal and written communication skills in French, with the ability to explain technical concepts even to non-technical audiences.
• Customer-focused: A passion for helping partners and ensuring their success with our platform.
• Adaptability: Comfortable working in a fast-paced, startup environment where priorities can shift rapidly.
• Team player: Collaborative mindset with the ability to work cross-functionally within the company. We’re looking for a person who’s willing to contribute and thrive in an open culture based on communication and continuous improvement.
• Education: A degree in Computer Science, Information Technology, or a related field is preferred but not required. An individual passionate about IT and eager to keep learning.

Technical skills:

• Strong understanding of cloud computing, networking, and virtual infrastructure.
• Familiarity with platforms such as AWS, Azure, or Google Cloud is a plus.
• Proficiency with Windows Server environments (2012-2022) and its main services. Microsoft Certifications (MCP, MCSE) would be beneficial as well.
• Knowledge of Linux system administration, LPIC-1, LPIC-2 or equivalent are a plus.
• Experience working with Jira/Confluence is a clear asset.
• Experience with Hypervisors: VMWare, Hyper‑V, etc.
• Knowledge of LAN/WAN, VPNs, and network security best practices.
• Cisco Certs (CCNA, CCNP) and/or CompTIA Network+ are desirable.