Technical Support Specialist

Zaptec; Paris; Sur place; EUR 42 000 - 62 000; Plein temps

Avantages offerts par ce poste

Hardware provided

Zaptec gear

Yearly bonus

Social events

Résumé du poste

Zaptec is seeking a Technical Support Specialist to empower our French-speaking markets with clear, practical technical guidance. You’ll be the first point of contact for installers, distributors and partners, helping them maximize the value of our charging solutions.

You’ll collaborate across support, product, sales and marketing to improve onboarding, resolve technical questions, and scale our France, Belgium, and Switzerland footprint while delivering outstanding customer experiences.

Qualifications

• Technical support or similar customer-facing role.
• Experience from EV charging, energy systems or electrical installations.
• Understanding of low-voltage electrical systems is a strong advantage.
• Ability to explain technical topics in a clear and simple way.
• Experience working with support tools (e.g. ticketing or CRM systems).
• Fluency in French and English, both written and spoken.

Responsabilités

• Support customers and partners through tickets, calls and other channels, ensuring quick, helpful and high-quality responses.
• Build strong relationships and act as a trusted technical advisor for installers and partners.
• Guide customers on best practices for installation, integrations and use of Zaptec solutions.
• Collaborate with sales to support customers throughout their journey, from onboarding to long-term success.
• Contribute to improving onboarding and support processes, making things smoother and more scalable.
• Take a proactive approach to support, helping reduce recurring questions and improve the overall experience.

Connaissances

Customer-focused

Strong communication

Problem solving

Team player

FR/EN fluency

Technical empathy

Outils

CRM systems

Description du poste

At Zaptec, we're on a mission to make charging easy, smart and accessible for everyone. As we continue to grow across Europe, we're now looking for a Technical Support Specialist to strengthen our presence in French-speaking markets.

In this role, you'll be a key point of contact for our customers and partners, from installers and distributors to charging point operators. You'll help them get the most out of our solutions, while building strong relationships and creating great experiences along the way.

You'll work closely with colleagues across support, product, sales and marketing, both locally and at our headquarters in Norway, giving you a unique opportunity to influence how we support and scale in France, Belgium and Switzerland.

In your day to day, you will:

• Support customers and partners through tickets, calls and other channels, ensuring quick, helpful and high-quality responses.
• Build strong relationships and act as a trusted technical advisor for installers and partners.
• Guide customers on best practices for installation, integrations and use of Zaptec solutions.
• Collaborate with sales to support customers throughout their journey, from onboarding to long-term success.
• Contribute to improving onboarding and support processes, making things smoother and more scalable
• Take a proactive approach to support, helping reduce recurring questions and improve the overall experience.

Beyond the day-to-day, you'll also:

• Support pre-sales activities with your technical insight.
• Represent Zaptec at trade shows and events across your markets.
• Share feedback and insights with product teams to help shape future solutions.

Is this you?

You enjoy working closely with people and technology, and you're motivated by helping others succeed. You're comfortable taking ownership of your work, and you don't wait to be told what to do, you take initiative and make things happen.

You like being part of a team, but you're also confident working independently. Most importantly, you care about creating great experiences for customers and partners.

Personal skills we value

• You're approachable, collaborative and enjoy working with others.
• You have a customer-first mindset and take pride in delivering great support.
• You're curious about technology and how things work.
• You're proactive and not afraid to pick up the phone or reach out when needed.
• You bring structure to your work and enjoy solving problems.

As for the skills required for this job

We know that great candidates don’t always tick every box, but we believe experience in some of the following areas will help you succeed in this role:

• Technical support or similar customer-facing role.
• Experience from EV charging, energy systems or electrical installations.
• Understanding of low-voltage electrical systems is a strong advantage.
• Ability to explain technical topics in a clear and simple way.
• Experience working with support tools (e.g. ticketing or CRM systems).
• Fluency in French and English, both written and spoken.
• We trust you do your job, flex your own day
• We'll provide the hardware you need
• Pick your favourite Zaptec gear - it's on us.
• Take part in our yearly bonus scheme
• Don't forget social events

We don't care about your background, gender identity, sexual orientation, religious beliefs, or age. We do care about equal respect. We're just humans.