French-Speaking EV Charging Support Specialist

Zaptec; Paris; Sur place; EUR 42 000 - 62 000; Plein temps

Avantages offerts par ce poste

Hardware provided

Zaptec gear

Yearly bonus

Social events

Résumé du poste

Zaptec is seeking a Technical Support Specialist to empower our French-speaking markets with clear, practical technical guidance. You’ll be the first point of contact for installers, distributors and partners, helping them maximize the value of our charging solutions.

You’ll collaborate across support, product, sales and marketing to improve onboarding, resolve technical questions, and scale our France, Belgium, and Switzerland footprint while delivering outstanding customer experiences.

Qualifications

• Technical support or similar customer-facing role.
• Experience from EV charging, energy systems or electrical installations.
• Understanding of low-voltage electrical systems is a strong advantage.
• Ability to explain technical topics in a clear and simple way.
• Experience working with support tools (e.g. ticketing or CRM systems).
• Fluency in French and English, both written and spoken.

Responsabilités

• Support customers and partners through tickets, calls and other channels, ensuring quick, helpful and high-quality responses.
• Build strong relationships and act as a trusted technical advisor for installers and partners.
• Guide customers on best practices for installation, integrations and use of Zaptec solutions.
• Collaborate with sales to support customers throughout their journey, from onboarding to long-term success.
• Contribute to improving onboarding and support processes, making things smoother and more scalable.
• Take a proactive approach to support, helping reduce recurring questions and improve the overall experience.

Connaissances

Customer-focused

Strong communication

Problem solving

Team player

FR/EN fluency

Technical empathy

Outils

CRM systems

Description du poste

Zaptec is seeking a Technical Support Specialist to empower our French-speaking markets with clear, practical technical guidance. You’ll be the first point of contact for installers, distributors and partners, helping them maximize the value of our charging solutions.

You’ll collaborate across support, product, sales and marketing to improve onboarding, resolve technical questions, and scale our France, Belgium, and Switzerland footprint while delivering outstanding customer experiences.