Technical Support Engineer - Ownership of Connectivity

Gigs; Paris; Hybrid; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Stock options

Home office stipend

Learning budget

Phone + international data plan

Job summary

Gigs is seeking a Technical Support Engineer to anchor our support operations and own a healthy queue. You will diagnose complex provisioning and API failures across the stack, guiding both business customers and end users with clear, actionable solutions.

You will investigate API logs, troubleshoot connectivity issues, and translate technical root causes into accessible customer guidance while feeding insights back to Product and Engineering.

Qualifications

• Experience diagnosing complex provisioning and API failures.
• Proven ability to trace REST workflows and debug Webhooks.
• Excellent written and verbal communication for customer-facing support.

Responsibilities

• Drive technical resolution beyond fixes to prevent reoccurrence.
• Troubleshoot connectivity and network-related incidents end-to-end.
• Mentor Tier 1 support to handle escalations independently.

Skills

Troubleshooting

API debugging

Communication

Ownership

Problem-solving

Postman

API logs

Education

Bachelor's degree in CS or related field

Tools

Postman

API logs

Job description

Gigs is seeking a Technical Support Engineer to anchor our support operations and own a healthy queue. You will diagnose complex provisioning and API failures across the stack, guiding both business customers and end users with clear, actionable solutions.

You will investigate API logs, troubleshoot connectivity issues, and translate technical root causes into accessible customer guidance while feeding insights back to Product and Engineering.