Technical Support Engineer

Fortinet Inc.; Valbonne; On-site; EUR 70,000 - 100,000; Full time

Job summary

Fortinet Inc. in Sophia Antipolis, France, seeks an experienced Technical Support Engineer for the EMEA region. You will provide expert technical assistance, run live troubleshooting with partners, and reproduce issues in the lab to ensure rapid resolutions.

Required: fluent English, 10+ years in networking/security, strong TCP/IP knowledge, VPN expertise, and collaboration in multicultural teams; Fortinet methods and security concepts are essential.

Qualifications

• Bachelor’s degree in Electrical Engineering or Computer Science or equivalent.
• Master’s degree preferred.
• 10+ years of networking or security experience.
• Fortinet certifications (NSE4) preferred.

Responsibilities

• Provide technical support and assistance to Fortinet certified partners and customers.
• Run real-time troubleshooting sessions with partners/customers.
• Test and reproduce partner/customer issues in Laboratory.
• Work on escalations from Level 2 technical support team.
• Report Software/Hardware related issues to R&D department.

Skills

Networking

Security

VPNs

OSPF/BGP

TCP/IP

Fortinet NSE4

Scripting

English fluency

Certifications

SQL

Education

Bachelor's in EE/CS

Master's preferred

Tools

Firewalls/IPS

Web app security

Job description

Sophia Antipolis, Alpes-Maritimes, France and 1 more

Job Info

• Job Identification 23170
• Job Category Technical Support
• Posting Date 11/09/2026, 03:19 PM
• Job Schedule Full time

Job Description

Fortinet (NASDAQ: FTNT) is a worldwide provider of network security appliances and the market leader in unified threat management (UTM). Our products and subscription services provide broad, integrated and high-performance protection against dynamic security threats while simplifying the IT security infrastructure. Fortinet is headquartered in Sunnyvale, California USA, with offices around the world. If you're looking for a fast-paced, challenging and rewarding environment, then Fortinet is the place for you. We are an equal opportunity employer offering exciting work, competitive compensation and benefits..

We are looking for skilled candidates with good communication skills to join our growing TAC team in EMEA.

As a technical support Engineer with Fortinet you will:

• Provide technical support and assistance to Fortinet certified partners and customers
• Run real-time troubleshooting sessions with partners/customers
• Test and reproduce partner/customer issues in Laboratory
• Working on escalations from Level 2 technical support team
• Report Software/Hardware related issues to R&D department

Requirements:

• Fluent English and other CEE languages
• 10+ years of experience in networking or security industry
• In-depth knowledge of TCP/IP
• Hands on experience with security devices Firewalls/IPS/Mail Security Gateways
• Proficient spoken and written English
• Positive, communicative and customer oriented attitude
• Ability to work in multicultural team environment
• Quick learner
• In-depth knowledge of dynamic routing protocols and its implementation (OSPF, BGP)
• Strong Experience with VPNs (IPSec, SSL, L2TP, GRE)
• Good knowledge of authentication protocols and methods (LDAP, SSO,Radius, 2-factor authentication)
• Familiar with Web application security and vulnerabilities (experience with exploits is plus)
• Having Fortinet certification (NSE4 Fortigate Adminsitrator)
• Knowledge of scripting / programming / automation
• Having any of industry certificates (CCIE, CISSP, CCNP, CCSP, CCNA …)
• Knowledge of database maintenance and SQL

Education:

• Bachelors Degree in Electrical Engineering or Computer Science or equivalent experience
• Master Degree in Electrical Engineering or Computer Science preferred