Senior Technical Support Engineer - Networking & Security

Fortinet Inc.; Valbonne; Presencial; EUR 70.000 - 100.000; Jornada completa

Descripción de la vacante

Fortinet Inc. in Sophia Antipolis, France, seeks an experienced Technical Support Engineer for the EMEA region. You will provide expert technical assistance, run live troubleshooting with partners, and reproduce issues in the lab to ensure rapid resolutions.

Required: fluent English, 10+ years in networking/security, strong TCP/IP knowledge, VPN expertise, and collaboration in multicultural teams; Fortinet methods and security concepts are essential.

Formación

• Bachelor’s degree in Electrical Engineering or Computer Science or equivalent.
• Master’s degree preferred.
• 10+ years of networking or security experience.
• Fortinet certifications (NSE4) preferred.

Responsabilidades

• Provide technical support and assistance to Fortinet certified partners and customers.
• Run real-time troubleshooting sessions with partners/customers.
• Test and reproduce partner/customer issues in Laboratory.
• Work on escalations from Level 2 technical support team.
• Report Software/Hardware related issues to R&D department.

Conocimientos

Networking

Security

VPNs

OSPF/BGP

TCP/IP

Fortinet NSE4

Scripting

English fluency

Certifications

SQL

Educación

Bachelor's in EE/CS

Master's preferred

Herramientas

Firewalls/IPS

Web app security

Descripción del empleo

Fortinet Inc. in Sophia Antipolis, France, seeks an experienced Technical Support Engineer for the EMEA region. You will provide expert technical assistance, run live troubleshooting with partners, and reproduce issues in the lab to ensure rapid resolutions.

Required: fluent English, 10+ years in networking/security, strong TCP/IP knowledge, VPN expertise, and collaboration in multicultural teams; Fortinet methods and security concepts are essential.