Technical Support Engineer

Fortinet; Valbonne; Sur place; EUR 50 000 - 70 000; Plein temps

Résumé du poste

Fortinet in Valbonne is seeking experienced candidates to join our TAC team, providing top-notch technical support to certified partners and customers. Candidates should have a strong background in networking or security, alongside excellent communication skills.

The role involves troubleshooting, reporting issues to R&D, and working collaboratively in a multicultural team. A Bachelor’s degree is required, with a strong preference for candidates holding relevant industry certifications such as NSE4 or CCIE.

Qualifications

• Fluent in English and other Central Eastern European languages.
• 10+ years of experience in networking or security industry.
• Hands-on experience with Firewalls, IPS, and Mail Security Gateways.

Responsabilités

• Provide technical support to Fortinet partners and customers.
• Run real-time troubleshooting sessions.
• Test and reproduce issues in laboratory.

Connaissances

Fluent English

Customer-oriented attitude

Knowledge of TCP/IP

Experience with security devices

Dynamic routing protocols

VPNs (IPSec, SSL, L2TP, GRE)

Web application security

Fortinet certification (NSE4)

Scripting / programming / automation

Formation

Bachelor's Degree in Electrical Engineering or Computer Science

Master's Degree in Electrical Engineering or Computer Science

Description du poste

Job Description

Fortinet (NASDAQ: FTNT) is a worldwide provider of network security appliances and the market leader in unified threat management (UTM). Our products and subscription services provide broad, integrated and high-performance protection against dynamic security threats while simplifying the IT security infrastructure. Fortinet is headquartered in Sunnyvale, California USA, with offices around the world. If you're looking for a fast-paced, challenging and rewarding environment, then Fortinet is the place for you. We are an equal opportunity employer offering exciting work, competitive compensation and benefits.

We are looking for skilled candidates with good communication skills to join our growing TAC team in EMEA.

Responsibilities

• Provide technical support and assistance to Fortinet certified partners and customers
• Run real-time troubleshooting sessions with partners/customers
• Test and reproduce partner/customer issues in laboratory
• Work on escalations from Level 2 technical support team
• Report Software/Hardware related issues to R&D department

Requirements

• Fluent English and other CEE languages
• 10+ years of experience in networking or security industry
• In-depth knowledge of TCP/IP
• Hands on experience with security devices Firewalls/IPS/Mail Security Gateways
• Proficient spoken and written English
• Positive, communicative and customer oriented attitude
• Ability to work in multicultural team environment
• Quick learner
• In-depth knowledge of dynamic routing protocols and its implementation (OSPF, BGP)
• Strong Experience with VPNs (IPSec, SSL, L2TP, GRE)
• Good knowledge of authentication protocols and methods (LDAP, SSO, Radius, 2-factor authentication)
• Familiar with Web application security and vulnerabilities (experience with exploits is plus)
• Having Fortinet certification (NSE4 Fortigate Administrator)
• Knowledge of scripting / programming / automation

Desirable

• Having any of industry certificates (CCIE, CISSP, CCNP, CCSP, CCNA ...)
• Knowledge of database maintenance and SQL

Education

• Bachelors Degree in Electrical Engineering or Computer Science or equivalent experience
• Master Degree in Electrical Engineering or Computer Science preferred