Technical Support Engineer

Fortinet, Inc.; Valbonne; Sur place; EUR 70 000 - 95 000; Plein temps

Résumé du poste

Fortinet, Inc. seeks an experienced Technical Support Engineer to join our TAC team in EMEA. You will provide real-time troubleshooting and support to Fortinet customers and partners, working closely with R&D to resolve complex issues.

The role requires strong English, 10+ years in networking/security, and deep TCP/IP knowledge. You will interact in a multicultural, fast-paced environment and contribute to security solutions across product lines.

Qualifications

• Fluent English and other CEE languages.
• 10+ years of experience in networking or security industry.
• In-depth knowledge of TCP/IP.
• Fortinet NSE4 Fortigate Administrator certification.
• Knowledge of scripting / programming / automation.
• Knowledge of database maintenance and SQL.

Responsabilités

• Provide technical support and assistance to Fortinet certified partners and customers.
• Run real-time troubleshooting sessions with partners/customers.
• Test and reproduce partner/customer issues in Laboratory.
• Work on escalations from Level 2 technical support team.
• Report Software/Hardware related issues to R&D department.

Connaissances

Networking

Security

TCP/IP

Firewalls

VPNs

Scripting

NSE4 Fortinet

Customer communication

English fluency

Multicultural teamwork

Formation

Bachelors in EE/CS

Masters in EE/CS preferred

Description du poste

Sophia Antipolis, Alpes-Maritimes, France and 1 more

Job Info

• Job Identification 23170
• Job Category Technical Support
• Posting Date 06/04/2026, 08:28 AM
• Job Schedule Full time

Job Description

Fortinet (NASDAQ: FTNT) is a worldwide provider of network security appliances and the market leader in unified threat management (UTM). Our products and subscription services provide broad, integrated and high-performance protection against dynamic security threats while simplifying the IT security infrastructure. Fortinet is headquartered in Sunnyvale, California USA, with offices around the world. If you're looking for a fast-paced, challenging and rewarding environment, then Fortinet is the place for you. We are an equal opportunity employer offering exciting work, competitive compensation and benefits..

We are looking for skilled candidates with good communication skills to join our growing TAC team in EMEA.

As a technical support Engineer with Fortinet you will:

• Provide technical support and assistance to Fortinet certified partners and customers
• Run real-time troubleshooting sessions with partners/customers
• Test and reproduce partner/customer issues in Laboratory
• Working on escalations from Level 2 technical support team
• Report Software/Hardware related issues to R&D department

Requirements:

• Fluent English and other CEE languages
• 10+ years of experience in networking or security industry
• In-depth knowledge of TCP/IP
• Hands on experience with security devices Firewalls/IPS/Mail Security Gateways
• Proficient spoken and written English
• Positive, communicative and customer oriented attitude
• Ability to work in multicultural team environment
• Quick learner
• In-depth knowledge of dynamic routing protocols and its implementation (OSPF, BGP)
• Strong Experience with VPNs (IPSec, SSL, L2TP, GRE)
• Good knowledge of authentication protocols and methods (LDAP, SSO,Radius, 2-factor authentication)
• Familiar with Web application security and vulnerabilities (experience with exploits is plus)
• Having Fortinet certification (NSE4 Fortigate Adminsitrator)
• Knowledge of scripting / programming / automation
• Having any of industry certificates (CCIE, CISSP, CCNP, CCSP, CCNA …)
• Knowledge of database maintenance and SQL

Education:

• Bachelors Degree in Electrical Engineering or Computer Science or equivalent experience
• Master Degree in Electrical Engineering or Computer Science preferred