Technical Success Manager

Yousign; Paris; Hybrid; EUR 44,000 - 53,000; Full time

Benefits offered by this job

BSPCE

Meal vouchers (Swile)

Health insurance (Alan)

Life & disability insurance

Job summary

Youtrust is seeking a Technical Success professional to own a low-touch customer portfolio and serve as the main technical contact. You will collaborate with Account Managers and cross-functional teams to ensure customers adopt Youtrust and extract real value from the platform.

You will work with APIs, guide developers through integrations, and use data to drive retention, growth, and satisfaction while leveraging AI tools to optimize workflows.

Qualifications

• Experience in Customer Success or Account Management in B2B SaaS.
• Comfortable with APIs and technical integrations.
• Able to read API documentation and guide a customer's developer through an integration.
• Uses data and CRM/CS tools to decide where to spend time.
• Has run actions that reach many customers at once.
• Uses AI tools daily and explores new workflows.
• Explains technical topics clearly, in writing and by phone.
• Organized, proactive, and collaborative with other teams.
• Fluent in French; English fluent; Spanish a plus.
• Knowledge of e-signature or eIDAS is a plus.
• Willing to work from an office 3–4 days a week.

Responsibilities

• Own the low-touch portfolio: drive adoption and customer value, and secure retention.
• Act as the main technical contact for customers; understand their users, tech stack and integration needs.
• Collaborate with Account Manager to grow and retain portfolio.
• Use product usage data to spot risk or growth opportunities.
• Apply the low-touch playbook and help improve it.
• Flag upsell opportunities to Sales with context.
• Share feedback with Product and Support.

Skills

Customer Success

Account Management

APIs

AI tools

Communication

Organization

French native

English fluent

Spanish a plus

eIDAS knowledge

Tools

CRM tools

API documentation

Job description

About Youtrust

Founded in 2013, Youtrust is a European digital trust platform. It enables document, identity and business analysis and verification, compliance checks, and electronic signature.
Compliant with the strictest European regulations, including the eIDAS regulation, and ISO/IEC 27001 certified, Youtrust guarantees the security, integrity and traceability of digital transactions, while giving businesses full control over their data.
With more than 35,000 customers and 1 million users across Europe, Youtrust brings together the entire digital trust chain in a flexible, easily integrable API, enabling AI Agents, SaaS software and SMEs/mid-sized companies to secure their regulatory processes.
As a B Corp certified company, Youtrust is committed to combining technological innovation, compliance with European standards and positive impact, putting security and transparency at the service of businesses.

Your Role

You join the Technical Success team, a team of 7 within Customer Solutions. You own our low-touch customer portfolio and you are the main technical contact for these customers. Working with Account Managers, you make sure customers adopt Youtrust and get real value from it, so they stay and grow with us. You work closely with Support, Presales, Sales and Product.

Your Responsibilities

• Own the low-touch portfolio: drive adoption and customer value, and secure customer retention.

• Act as the main technical contact for your customers. Understand their users, tech stack, business practices and operating environment, and tailor technical solutions to them.

• Work with your Account Manager and share accountability for the growth, retention and satisfaction of your portfolio.

• Use product usage data to spot customers at risk or ready to grow, and act at the right moment.

• Apply the low-touch playbook across your portfolio and help improve it.

• Flag upsell and expansion opportunities to Sales with clear context.

• Share technical feedback and recurring issues with Product and Support.

Your Profile

• You have experience in Customer Success or Account Management in B2B SaaS, and you have managed a customer portfolio.

• You are comfortable with APIs and technical integrations. You can read API documentation and guide a customer's developer through an integration.

• You use data and CRM or CS tools to decide where to spend your time.

• You have run actions that reach many customers at once, and you check whether they work.

• You use AI tools every day and you like finding new ways to work with them.

• You explain technical topics simply, in writing and by phone.

• You are organised and proactive, and you enjoy working with other teams.

• You speak French at native level and English fluently. Spanish is a plus.

• Knowledge of e-signature or eIDAS is a plus.

• You are happy to work from one of our offices 3 to 4 days a week.

Recruitment Process

1. Interview with Laure Desplat from our Talent team (30 min)

2. Interview with Amélie Klug, Hiring Manager (45 to 60 min)

3. Business case with Benjamin and Charlotte (1h)

4. Interview with Alban, CEO (30 min)

5. Team meeting with two members of the Technical Success team (45 min)

Why join Youtrust now?

• A mission that matters in a world challenged by AI-driven fraud

• A vision built on integrity

• A European & sovereign platform

• A certified B Corp

• The golden age of Youtrust

France Benefits

• Salary: €44,000 to €53,000 base salary, plus €5,000 to €6,000 variable

• BSPCE

• Meal vouchers (Swile): €10.50/day, 50% covered by Youtrust

• Health insurance (Alan): 50% covered by Youtrust

• Life & disability insurance: 100% employer-covered

• Wellbeing: Axomove (4 physio sessions) and Moka.care (6 therapy/coaching sessions)

• Transportation: 50% reimbursement for public transport for hybrid workers

• Leeto: Access to numerous employee discounts

• Time off: 10 RTT days/year, plus menstrual leave, parenthood benefits, seniority days

• 1 volunteering day/year, learning & development budget, and more