Technical Success Manager - High Touch

Youtrust; Paris; Hybrid; EUR 54,000 - 66,000; Full time

Benefits offered by this job

BSPCE

Meal vouchers (Swile)

Health insurance (Alan)

Life & disability insurance

Wellbeing: Axomove & Moka.care

Transport 50% remboursement

Leeto: réductions salarié

RTT days / year

Learning & development budget

Job summary

Youtrust, plateforme européenne de confiance numérique, cherche un(e) Responsable du Succes Client Technique pour piloter un portefeuille de grands comptes (>1000 MRR). Vous agissez comme conseiller technique, garantissant que les clients exploitent pleinement la plateforme et prévenez le churn en proposant des évolutions pertinentes.

Vous collaborez avec Account Managers, Sales, Support et Product, menez des revues business, suivez l’usage et les indicateurs de santé, et soutenez les ventes sur

Qualifications

• Portefeuille mid-market et enterprise B2B SaaS avec rétention cible.
• Négociation de downgrades ou churn sans perte de valeur.
• Bonne compréhension des REST API et webhooks.
• Capacité à construire un plan d’affaires et mener des revues.
• Utilisation d’outils CRM et données pour prioriser le travail.
• Usage de l’IA au quotidien et curiosité produit.
• Établir la confiance auprès des décideurs et contacts techniques.

Responsibilities

• Identifier les comptes clés et protéger les renouvellements.
• Être le point unique de contact technique et recommander setups.
• Spotter les cas d’usage et passer les opportunités cross-sell.
• Réaliser des business reviews et suivre l’usage.
• Surveiller l’usage et l’état du compte, anticiper les signaux d’alerte.
• Remonter les besoins utilisateurs à Product et Support.

Skills

Portefeuille grands comptes

Rétention client

Négociation churn

REST APIs & webhooks

Plan d’affaires

CRM & outils CS

Utilisation de l’IA

Confiance avec décideurs

Anglais courant

Français natif

Job description

About Youtrust

Founded in 2013, Youtrust is a European digital trust platform. It enables document, identity and business analysis and verification, compliance checks, and electronic signature. Compliant with the strictest European regulations, including the eIDAS regulation, and ISO/IEC 27001 certified, Youtrust guarantees the security, integrity and traceability of digital transactions, while giving businesses full control over their data. With more than 35,000 customers and 1 million users across Europe, Youtrust brings together the entire digital trust chain in a flexible, easily integrable API, enabling AI Agents, SaaS software and SMEs/mid-sized companies to secure their regulatory processes. As a B Corp certified company, Youtrust is committed to combining technological innovation, compliance with European standards and positive impact, putting security and transparency at the service of businesses.

Why join Youtrust now?

A mission that matters in a world challenged by AI-driven fraud / A vision built on integrity / A European & sovereign platform / A certified B Corp / The golden age of Youtrust.

Your Role

You join the Technical Success Management team, part of Customer Solutions. The team has 8 people across France, Italy and DACH and looks after both our high-touch and low-touch customers.

You own a portfolio of our largest customers, those above 1000 MRR. You are their technical advisor: the person they call when they want to get more out of Youtrust, and the person who spots problems before they turn into churn. Your goal is simple: keep these customers, help them use more of the platform, and find the next opportunity for Sales to close.

You work closely with Account Managers, Sales, Support and Product.

Your Responsibilities

• Identify the key accounts in your portfolio, build an account plan for each with the Account Manager and protect renewals.

• Act as the single point of contact for your customers on technical topics: understand their use cases, tech stack and business, and recommend the right set-up and integrations.

• Spot new use cases and needs, and pass cross-sell and upsell opportunities to the Account Manager or Sales with clear context. Sales owns the closing.

• Run business reviews with your key accounts to show the value delivered and agree on next steps.

• Track usage and account health, act early on warning signs, and lead the negotiation when a customer wants to downgrade or leave.

• Share what large customers need, their technical feedback and recurring issues with Product and Support.

Your Profile

• You have managed a portfolio of mid-market and enterprise B2B SaaS accounts in Customer Success or Account Management, and you have hit retention targets.

• You have negotiated downgrade or churn requests and kept revenue without giving value away.

• You understand REST APIs, webhooks and authentication well enough to talk with a customer's tech team and diagnose a set-up.

• You know how to build an account plan and run a business review with decision-makers.

• You use data and CRM or CS tools to decide where to spend your time.

• You use AI tools in your daily work, try new ways to use them and check what they produce.

• You build trust with decision-makers and technical contacts. Customers come to you for advice, not only when something breaks.

• You are curious about the product, the tech behind it and how customers use it.

• You stay calm in difficult conversations and bring them back to facts and options.

• You speak French at native level (C2) and English fluently (C1). Spanish (B1) is a plus.

• Experience with e-signature, digital trust or compliance (such as eIDAS) is a plus, not a requirement.

Recruitment Process

1. Interview with Laure Desplats, Talent Acquisition Manager (30 min)

2. Interview with Amélie Klug, Hiring Manager (45 to 60 min)

3. Technical interview and business case with Benjamin and Maxime Pontillo (1 hour)

4. Final chat with Alban, CEO (30 min)

5. Team interview with two members of the Technical Success team (45 min)

Benefits

France (Paris, Caen, Bordeaux)

• Salary: €54,000 to €66,000 base salary, plus €9,000 to €16,000 variable

• BSPCE

• Meal vouchers (Swile): €10.50/day, 50% covered by Youtrust

• Health insurance (Alan): 50% covered by Youtrust

• Life & disability insurance: 100% employer-covered

• Wellbeing: Axomove (4 physio sessions) and Moka.care (6 therapy/coaching sessions)

• Transportation: 50% reimbursement for public transport for hybrid workers

• Leeto: Access to numerous employee discounts

• Time off: 10 RTT days/year, plus menstrual leave, parenthood benefits, seniority days

• 1 volunteering day/year, learning & development budget, and more