Technical Success Manager

Youtrust; Paris; Hybrid; EUR 44,000 - 53,000; Full time

Benefits offered by this job

Salary range €44k-€53k + €5k-€6k var.

BSPCE

Meals vouchers Swile

Health insurance Alan

Life & disability insurance

Wellbeing programmes

Transport 50% cover (hybrid)

Leeto discounts

RTT & child care benefits

Volunteer day + dev budget

Job summary

Youtrust recherche un(e) expert(e) en Customer Success pour gérer un portefeuille de clients à faible toucher.

Vous assurez le contact technique principal, guidez les développeurs clients à travers les intégrations API et travaillez avec les équipes Sales et Produit pour maximiser la valeur et la rétention.

Qualifications

• Expérience en Customer Success ou Account Management dans le SaaS B2B.
• Gestion d’un portefeuille clients et adoption produit.
• Capacité à lire la documentation API et guider les développeurs client.

Responsibilities

• Gérer le portefeuille à faible toucher et assurer rétention et valeur client.
• Assurer le contact technique principal pour les clients et comprendre leur écosystème.
• Travailler avec Account Managers et partager la responsabilité croissance et satisfaction.
• Utiliser les données d’usage pour repérer les signaux de risque ou de croissance.
• Appliquer le playbook low-touch et proposer des opportunités à l’équipe Sales.

Skills

Customer Success

Portfolio management

APIs

CRM/CS tools

communication

Tools

APIs

API documentation

Job description

About Youtrust

Founded in 2013, Youtrust is a European digital trust platform. It enables document, identity and business analysis and verification, compliance checks, and electronic signature. Compliant with the strictest European regulations, including the eIDAS regulation, and ISO/IEC 27001 certified, Youtrust guarantees the security, integrity and traceability of digital transactions, while giving businesses full control over their data. With more than 35,000 customers and 1 million users across Europe, Youtrust brings together the entire digital trust chain in a flexible, easily integrable API, enabling AI Agents, SaaS software and SMEs/mid-sized companies to secure their regulatory processes. As a B Corp certified company, Youtrust is committed to combining technological innovation, compliance with European standards and positive impact, putting security and transparency at the service of businesses.

Your Role

You join the Technical Success team, a team of 7 within Customer Solutions. You own our low-touch customer portfolio and you are the main technical contact for these customers. Working with Account Managers, you make sure customers adopt Youtrust and get real value from it, so they stay and grow with us. You work closely with Support, Presales, Sales and Product.

Your Responsibilities

• Own the low-touch portfolio: drive adoption and customer value, and secure customer retention.
• Act as the main technical contact for your customers. Understand their users, tech stack, business practices and operating environment, and tailor technical solutions to them.
• Work with your Account Manager and share accountability for the growth, retention and satisfaction of your portfolio.
• Use product usage data to spot customers at risk or ready to grow, and act at the right moment.
• Apply the low-touch playbook across your portfolio and help improve it.
• Flag upsell and expansion opportunities to Sales with clear context.
• Share technical feedback and recurring issues with Product and Support.

Your Profile

• You have experience in Customer Success or Account Management in B2B SaaS, and you have managed a customer portfolio.
• You are comfortable with APIs and technical integrations. You can read API documentation and guide a customer's developer through an integration.
• You use data and CRM or CS tools to decide where to spend your time.
• You have run actions that reach many customers at once, and you check whether they work.
• You use AI tools every day and you like finding new ways to work with them.
• You explain technical topics simply, in writing and by phone.
• You are organised and proactive, and you enjoy working with other teams.
• You speak French at native level and English fluently. Spanish is a plus.
• Knowledge of e-signature or eIDAS is a plus.
• You are happy to work from one of our offices 3 to 4 days a week.

Recruitment Process

• Interview with Laure Desplat from our Talent team (30 min)
• Interview with Amélie Klug, Hiring Manager (45 to 60 min)
• Business case with Benjamin and Charlotte (1h)
• Interview with Alban, CEO (30 min)
• Team meeting with two members of the Technical Success team (45 min)

Why join Youtrust now?

• A mission that matters in a world challenged by AI-driven fraud
• A vision built on integrity
• A European & sovereign platform
• A certified B Corp
• The golden age of Youtrust

France Benefits

• Salary: €44,000 to €53,000 base salary, plus €5,000 to €6,000 variable
• BSPCE
• Meal vouchers (Swile): €10.50/day, 50% covered by Youtrust
• Health insurance (Alan): 50% covered by Youtrust
• Life & disability insurance: 100% employer-covered
• Wellbeing: Axomove (4 physio sessions) and Moka.care (6 therapy/coaching sessions)
• Transportation: 50% reimbursement for public transport for hybrid workers
• Leeto: Access to numerous employee discounts
• Time off: 10 RTT days/year, plus menstrual leave, parenthood benefits, seniority days
• 1 volunteering day/year, learning & development budget, and more