Technical Specialist VIDEO (H/F)

Encore; Gennevilliers; On-site; EUR 42,000 - 62,000; Full time

Job summary

Encore in Gennevilliers, France seeks an experienced AV designer and event supervisor to design and implement video systems for live events. You will collaborate with Project Management and Producer teams to meet briefs and ensure accurate staff roles.

The role requires 4+ years in field work, hospitality or customer service experience, and the ability to produce precise technical drawings in Vectorworks, coordinate onsite delivery, and lead multi‑screen display builds.

Qualifications

• Bachelor’s degree or equivalent preferred.
• 4+ years of field experience in the specialty area is required.
• 3-5 years of customer service or hospitality experience is preferred.
• Ability to interact professionally with a diverse workforce, customers and senior management.
• Experience with project management of multiple tasks/initiatives.
• Strong customer, client and coworker interface experience.

Responsibilities

• Design and implement video systems to fulfil event briefs with Project Management/Producer teams.
• Assist Labour teams with accurate roles for internal and external staff.
• Ensure all video components are added to technical drawings for events in Vectorworks.
• Maintain consistency across events with plans/schematics and provide accurate onsite documentation.
• Assist pre-production for media server/switching workflow for onsite delivery.
• Operate advanced switching systems for large scale events (e.g., Barco E2/S3).
• Plan and install multi-blend projection systems with Barco, Christie and Panasonic projectors.
• Lead complex multi-screen LED display builds with multiple processors.
• Delegate tasks to ensure timely delivery of all video aspects.
• Troubleshoot issues and ensure safety and security compliance on site.
• Deliver world-class service and foster client relationships.

Skills

Field experience

Customer service experience

Hospitality experience

Education

Bachelor’s degree or equivalent

Job description

Key Job Responsibilities

• Work with Project Management/Producer teams to design and implement sufficient video systems to fulfil the brief of any given event
• Assist Labour teams with fulfilling accurate roles with internal and external staff, ensuring the right people are in the right roles
• Ensure all video components are added to technical drawings for events in Vectorworks
• Ensuring consistency across all events for plans and schematics being drawn, and accurate documentation is provided for onsite teams for delivery
• Assisting with pre production for media server/switching workflow to aid onsite delivery

Event Design and Planning

• Work with Project Management/Producer teams to design and implement sufficient video systems to fulfil the brief of any given event
• Assist Labour teams with fulfilling accurate roles with internal and external staff, ensuring the right people are in the right roles
• Ensure all video components are added to technical drawings for events in Vectorworks
• Ensuring consistency across all events for plans and schematics being drawn, and accurate documentation is provided for onsite teams for delivery
• Assisting with pre production for media server/switching workflow to aid onsite delivery

Equipment Operation

• Full understanding and operation of advanced switching systems for large scale events, linking multiple switchers where necessary (Barco E2/S3)
• Plan, design and install multi blended projection systems utilizing Barco, Christie and Panasonic projectors with their relevant software systems
• Design and lead complex multi screen LED display builds, utilizing multiple processors
• Delegate tasks efficiently across large scale projects, ensuring timely delivery of all video aspects of an event
• Drives Results - Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment as listed in the technical qualifications section.
• Troubleshoots technical issues and resolve problems quickly as they arise.
• Do the Right Thing - Complies with all Company security and safety measures.
• Reporting all health and safety issues to the HSE Manager, line manager or Project Manager onsite.
• Ensures equipment is secure from theft and/or damage when in use.

Customer Service

• Deliver World Class Service - Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
• Maintains a positive relationship with all clients through effective communication.
• See the Bigger Picture - Collaborates with internal team on event solutions pre event and during event to ensure the best possible customer satisfaction.
• Understands and fosters the hotel/venue/client relationship.

Training/Staff Development

• Values People - Creates an atmosphere that fosters the development of technical and leadership skills in other employees.
• Provides mentorship and coaching to technical, sales and operations team members to develop technical skills as needed.

Event Supervision

• Performs advanced work (pre/during/post event) with operations team members.
• Supervises and directs other technicians during an event.

Equipment Maintenance

• Assists team with proper preparation, security, storage, transportation, and maintenance of equipment.
• Performs inventory and forecasting of equipment needs.

Disclaimer

The duties and responsibilities described are not a comprehensive list and may change, or additional tasks within scope of work may be assigned at any time with or without notice, as necessitated by business demands.

Job Qualifications

• Bachelor’s Degree or equivalent is preferred.
• 4+ years of field experience in specialty area is required.
• 3-5 years of customer service or hospitality experience is preferred.
• Ability to interact professionally and effectively with a diverse work force, customer base and senior level management.
• Experience with project management of multiple tasks/initiatives.
• Strong customer, client and co-worker interface experience and abilities.