Technical Customer Support - Environment Solutions (M,F) (H/F)

AIRBUS DEFENCE AND SPACE SAS; Toulouse; Sur place; EUR 42 000 - 64 000; Plein temps

Avantages offerts par ce poste

Attractive salary and profit sharing

Employee savings plan

Unlimited e-learning for development

Résumé du poste

Airbus Defence and Space in Toulouse is seeking a Technical Sales Support to join the Solution Production & Delivery department, delivering agriculture and environment services via Earth observation satellite imagery. You will help drive commercial development of Forest & Environment solutions and support sales teams, with STARLING as a priority project in the near term.

The role emphasizes collaboration with Sales, Marketing, and Production to optimize offerings and satisfy clients in a

Responsabilités

• Drive Revenue Growth: Generate sales activity for existing and new customers, directly and in support of Regional Sales Managers.
• Sales Lifecycle Support: Support sales and marketing during prospecting, tender responses (RFP), and product demonstrations.
• Market Presence: Represent the company at industry events and trade shows to boost visibility and identify global opportunities.
• Strategic Collateral: Create impactful sales materials and deliver training sessions to clients.
• Client Interface: Act as the operational point of contact for clients and technical partners.
• Cross-functional Coordination: Bridge Sales, Marketing, Customer Service, and Production to ensure seamless relationships.
• Performance Review: Organise regular client meetings to review campaign performance and satisfaction.
• Insight Gathering: Collect market intelligence and customer needs to refine solution strategies.
• Solution Optimization: Contribute to continuous improvement of products and services.
• Strategic Marketing Collaboration: Partner with Marketing to promote solutions and structure pricing.
• Product Lifecycle & Re-engineering: Help define new products to meet market demands.
• Operational Excellence: Adapt offers to client needs and support environmental advisory production.

Description du poste

Job Description:

Airbus Defence and Space is looking for a Technical Sales Support (m,f) to join our Solution Production & Delivery department based in Toulouse, France.

You will be part of a team delivering agriculture and environment services via Earth observation satellite imagery.

As part of the team, you will help drive and strengthen the commercial development of our existing and future Forest & Environment solutions, in support of our sales teams.

Airbus Defence and Space, through its Geospatial Business unit, has been providing satellite imagery-based projects and services for over 25 years, specializing in Agriculture, Environment, and Intelligence.

Current projects cover a wide range of solutions in the field of Agriculture and Environment, including precision farming services (FARMSTAR), Grassland Production Index (GPI), and deforestation monitoring (STARLING).

Environment and more generally sustainability are considered as a key strategic development axis for our solutions, and are expected to grow significantly in the coming years. Today our most emblematic environment solution is STARLING which will be the job holder's priority in the short term.

Your working environment:

Global capital of aeronautics and European capital for space research, Toulouse is a dynamic city of the southwest of France served by an international airport. Ideally located between the Mediterranean sea and the Atlantic ocean and close to the Pyrenees mountains, it offers plenty of options for outdoor activities!

How we care for you:

• Financial rewards: Attractive salary, agreements on success and profit sharing schemes, employee savings plan abounded by Airbus and employee stock purchase plan on a voluntary basis.
• Work / Life Balance: Extra days-off for special occasions, holiday transfer option, a Staff council offering many social, cultural and sport activities and other services.
• Wellbeing / Health: Complementary health insurance coverage (disability, invalidity, death). Depending on the site: health services centre, concierge services, gym, carpooling application.
• Individual development: Great upskilling opportunities and development prospects with unlimited access to +10.000 e-learning courses to develop your employability, certifications, expert career path, accelerated development programmes, national and international mobility.

Your challenges:

1. Sales Support & Business Development

• Drive Revenue Growth : Generate sales activity for existing and new customers, both directly and in support of Regional Sales Managers, ensuring full adherence to the "Acquire Business" process.
• Sales Lifecycle Support : Support Sales and Marketing teams during prospecting, tender responses (RFP), and product demonstrations.
• Market Presence : Represent the company at industry networking events and trade shows to boost brand visibility and identify new global market opportunities.
• Strategic Collateral : Create impactful sales materials and deliver training sessions to clients to facilitate solution adoption.

2. Operational Account Management & Stakeholder Coordination

• Client Interface : Act as the primary operational point of contact for clients and technical partners, addressing enquiries regarding production status, delivery, and advisory services.
• Cross-functional Coordination : Serve as the operational bridge between Sales, Marketing, Customer Service, and Production. Work in close alignment with Project Managers to ensure seamless customer relationship management.
• Performance Review : Organise and lead regular client meetings to review operational campaign performance and ensure satisfaction.
• Insight Gathering : Collaborate with all stakeholders (customers, strategy, sales, marketing) to collect market intelligence and customer needs, feeding this data back to Marketing to refine solution strategies.

3. Product Evolution & Continuous Improvement

• Solution Optimization : Contribute to the continuous improvement of products and services by synthesising customer feedback and market trends.
• Strategic Marketing Collaboration : Partner with the Marketing team to promote solutions, influence campaigns, analyse competitor landscapes, and structure pricing matrices to maximise revenue and profitability.
• Product Lifecycle & Re-engineering : Participate in re-engineering phases and the definition of new products to ensure offerings evolve with market demands and regulatory changes.
• Operational Excellence : Adapt offers to specific client needs and support the production of environmental advisory services during critical operational phases, ensuring strict compliance with OTOCOQ standards.