Team Leader – Sorting Center-Night shift - Compans

Cainiao Group; Compans; On-site; EUR 35,000 - 50,000; Full time

Job summary

Cainiao Group is seeking a Team Leader for its sorting center in Compans, France. The successful candidate will be responsible for managing shift operations, ensuring efficient parcel processing, and meeting quality and cost targets.

The ideal candidate will have experience in high-volume logistics, strong leadership skills, and the ability to handle fast-paced environments. Ability to enforce safety protocols and compliance is also critical.

Qualifications

• Experience in a sorting center, warehouse, or logistics hub.
• Strong leadership with the ability to manage large teams.
• Ability to handle pressure and make fast-paced decisions.
• Strong problem-solving and analytical skills.
• Good communication and coordination abilities.

Responsibilities

• Lead and coordinate daily sorting operations to achieve KPIs.
• Manage, coach, and motivate a team of operators.
• Track and analyze shift performance and implement corrective actions.
• Act as Operations Manager during absence and manage escalations.
• Enforce safety protocols and ensure compliance with regulations.

Job description

Job Summary

The Team Leader is responsible for managing a shift within the sorting center, ensuring efficient parcel processing, quality standards, and cost targets are met. This role plays a critical part in frontline execution and team performance. Additionally, the Team Leader acts as a deputy to the Operations Manager when required, ensuring full operational continuity, decision-making, and coordination across the site.

Key Responsibilities

• Shift Operations Management: Lead and coordinate daily sorting operations (inbound, sorting, outbound), ensuring achievement of key KPIs: throughput, scan compliance, error rate, dispatch timeliness; monitor real-time flow and adjust manpower based on volume fluctuations; ensure proper use of sorting equipment and system tools.
• Team Leadership & People Management: Manage, coach, and motivate a team of operators and line leads; conduct daily briefings (start/end of shift) and communicate targets clearly; monitor attendance, productivity, and discipline; identify training needs and develop team capabilities.
• Performance & Continuous Improvement: Track and analyze shift performance (productivity, cost per parcel, quality); identify root causes of issues (delays, mis-sorts, backlog) and implement corrective actions; support process optimization and cost reduction initiatives; drive a culture of accountability and performance.
• Deputy Operations Manager Responsibilities: Act as Operations Manager during absence (shift or full day coverage), take ownership of site-wide coordination across inbound, sorting, and outbound flows; manage escalations (volume spikes, system issues, staffing shortages); make operational decisions impacting service level and cost; coordinate with cross‑functional teams (linehaul, last mile, maintenance, HR) and ensure reporting and communication to upper management.
• Health, Safety & Compliance: Enforce all safety protocols on the floor; ensure compliance with operational SOPs and labor regulations; lead by example in maintaining a safe and organized work environment.

Key Requirements

• Experience in a sorting center, warehouse, or logistics hub (high-volume environment preferred).
• Strong leadership and ability to manage teams of 20–50+ operators; solid understanding of operational KPIs (productivity, quality, cost per parcel).
• Ability to handle pressure, fast‑paced decisions, and unexpected volume changes.
• Strong problem‑solving and analytical skills.
• Good communication and coordination abilities.

Preferred Qualifications

• Experience in automated or semi‑automated sorting centers.
• Proven experience acting as shift leader or deputy manager.
• Familiarity with WMS / sorting systems and performance dashboards.