Team Leader – SC/Hub

Cainiao Group; Compans; On-site; EUR 35,000 - 50,000; Full time

Job summary

Cainiao Group is seeking a Team Leader in Compans to manage shift operations within our sorting center. This role involves leading a team, ensuring efficient parcel processing, and achieving key performance indicators. The successful candidate will coach and motivate up to 50 team members, while also analyzing shift performance to implement improvements.

Candidates should have experience in logistics, strong leadership skills, and the ability to work under pressure. This position offers an exciting opportunity to influence operational success.

Qualifications

• Experience in a sorting center or logistics hub.
• Strong leadership skills to manage teams of 20-50.
• Ability to handle fast-paced decisions and pressure.

Responsibilities

• Manage shift operations and coordinate daily sorting operations.
• Coach and motivate team of operators and line leads.
• Track and analyze shift performance to drive improvements.

Skills

Leadership

Operational KPI management

Problem-solving

Communication

Team management

Job description

The Team Leader is responsible for managing a shift within the sorting center, ensuring efficient parcel processing, quality standards, and cost targets are met. This role plays a critical part in frontline execution and team performance. Additionally, the Team Leader acts as a deputy to the Operations Manager when required, ensuring full operational continuity, decision-making, and coordination across the site.

Key Responsibilities

• Shift Operations Management Lead and coordinate daily sorting operations (inbound, sorting, outbound) Ensure achievement of key KPIs: throughput, scan compliance, error rate, dispatch timeliness Monitor real-time flow and adjust manpower allocation based on volume fluctuations Ensure proper use of sorting equipment and system tools
• Team Leadership & People Management Manage, coach, and motivate a team of operators and line leads Conduct daily briefings (start/end of shift) and communicate targets clearly Monitor attendance, productivity, and discipline Identify training needs and develop team capabilities
• Performance & Continuous Improvement Track and analyze shift performance (productivity, cost per parcel, quality) Identify root causes of issues (delays, mis-sorts, backlog) and implement corrective actions Support process optimization and cost reduction initiatives Drive a culture of accountability and performance
• Deputy Operations Manager Responsibilities Act as Operations Manager during absence (shift or full day coverage) Take ownership of site-wide coordination across inbound, sorting, and outbound flows Manage escalations (volume spikes, system issues, staffing shortages) Make operational decisions impacting service level and cost Coordinate with cross-functional teams (linehaul, last mile, maintenance, HR) Ensure reporting and communication to upper management
• Health, Safety & Compliance Enforce all safety protocols on the floor Ensure compliance with operational SOPs and labor regulations Lead by example in maintaining a safe and organized work environment

Key Requirements

• Experience in a sorting center, warehouse, or logistics hub (high-volume environment preferred)
• Strong leadership and ability to manage teams of 20–50+ operators Solid understanding of operational KPIs (productivity, quality, cost per parcel)
• Ability to handle pressure, fast-paced decisions, and unexpected volume changes
• Strong problem-solving and analytical skills Good communication and coordination abilities
• Preferred Qualifications: Experience in automated or semi-automated sorting centers
• Proven experience acting as shift leader or deputy manager Familiarity with WMS / sorting systems and performance dashboards