Team Leader Customer Service – Industrial Sector

Approach People; Paris; On-site; EUR 60,000 - 90,000; Full time

Job summary

Our client is a global industrial leader seeking a Team Leader Customer Service to oversee an international support team based in Paris. You will drive customer satisfaction and performance across markets.

You will develop strategies, monitor KPIs, collaborate with sales, logistics, and production, and coach staff to deliver excellent service while ensuring compliance with policies. Fluency in English and French is required, with additional languages a plus; CRM experience and data-driven

Qualifications

• Minimum 5 years of experience in customer service management within industrial/manufacturing environments.
• Strong leadership and team management skills.
• Experience in handling international teams and cross-cultural collaboration.
• Excellent problem-solving and conflict-resolution abilities.
• Proficiency in CRM and customer service software.
• Ability to analyze data and implement process improvements.
• Fluent in English and French; additional languages are a plus.

Responsibilities

• Lead and manage an international customer service team.
• Develop and implement customer service strategies to optimize client satisfaction.
• Monitor KPIs and ensure continuous improvement in service delivery.
• Collaborate with sales, logistics, and production to enhance customer experience.
• Handle escalations and complex inquiries with effective solutions.
• Train, mentor, and develop the customer service team to meet objectives.
• Oversee implementation of new processes and tools to improve efficiency.
• Ensure compliance with company policies and industry regulations.

Skills

Leadership

Team management

International teams

CRM

Data analysis

Process improvement

Conflict resolution

English

French

Tools

CRM software

Job description

Our client is a global leader in the industrial sector, specializing in manufacturing and distribution. With an international presence and a commitment to operational excellence, they are seeking a Team Leader Customer Service to oversee and manage an international customer support team.

Your Responsibilities:

• Lead and manage an international customer service team, ensuring high levels of performance.
• Develop and implement customer service strategies to optimize client satisfaction.
• Monitor KPIs and ensure continuous improvement in service delivery.
• Collaborate with internal teams (sales, logistics, production) to enhance customer experience.
• Handle escalations and complex customer inquiries, providing effective solutions.
• Train, mentor, and develop the customer service team to meet business objectives.
• Oversee the implementation of new processes and tools to improve efficiency.
• Ensure compliance with company policies and industry regulations.

Profile Sought:

• Minimum 5 years of experience in customer service management within an industrial or manufacturing environment.
• Strong leadership and team management skills.
• Experience in handling international teams and cross-cultural collaboration.
• Excellent problem-solving and conflict-resolution abilities.
• Proficiency in CRM and customer service software.
• Ability to analyze data and implement process improvements.
• Fluent in English and French; additional languages are a plus.