Project Manager (Technical Support) – User Community Monitoring/Incident Management/Projects

Keoni; France; A distancia; EUR 45.000 - 65.000; Jornada completa

Descripción de la vacante

Keoni Consulting seeks a Project Manager (Technical Support) to coordinate User Community Monitoring, Incident Management, and Projects. You will bridge user communities with IT, collect incidents and feedback, qualify issues, and escalate to security or SOP teams, ensuring timely action and clear communication.

You will organize regular meetings, track backlogs, and contribute to production changes, shaping how the user base experiences our digital workplace.

Formación

• Experience in coordinating user communities with IT teams.
• Ability to collect, qualify and escalate incidents and pain points.
• Strong communication and cross-functional coordination skills.

Responsabilidades

• Identify and maintain business contacts; organize regular meetings.
• Collect incidents, needs and feedback; qualify issues before escalation.
• Monitor backlogs, provide visibility on ongoing issues, and escalate when needed.

Conocimientos

Workstation

MS 365

Windows 11

Network telephony

ServiceNow

JIRA

Planner

Incident analysis

Community management

User communication

Synthesis

Cross-functional coordination

Explain technical topics

Herramientas

ServiceNow

JIRA

Planner

Ticketing tools

Descripción del empleo

# Project Manager (Technical Support) – User Community Monitoring/Incident Management/Projects* Home* Project Manager (Technical Support) – User Community Monitoring/Incident Management/Projects* November 5, 2026* 0 Comments* By Roberte OkoyaContext: To ensure the operational interface between user communities and IT teams by collecting, qualifying, and tracking their incidents, pain points, and needs. To create and enrich tickets on behalf of the business, escalate issues to the relevant IT security or SOP stakeholders, monitor backlogs, and ensure that actions are properly handled until resolution. To develop the user communities in conjunction with the stakeholders and adapt the methodology for projects deployed to production. To also support major changes to the Workplace Environment by ensuring clear, proactive, and appropriate communication with the communities involved, and by leveraging their feedback to continuously improve the user experience.MISSIONS: Main missions: – identify and maintain the network of business contacts; – organize regular meetings with the communities; – collect incidents, pain points, needs, and feedback; – qualify issues before escalating them to the technical teams; – identify problems common to several users; – detect recurring or emerging incidents; – provide users with visibility on ongoing issues; – relay the responses provided by the IT teams; – develop and maintain the user communities in conjunction with the relevant business/business stakeholders.Skills: Good knowledge of the Workstation; Microsoft 365 and Teams; understanding of Windows 11; network and telephony environment; ServiceNow / ticketing tools; JIRA, planner: backlog tracking; incident analysis; community management; user communication; ability to synthesize information; cross-functional coordination ; ability to explain technical topics in simple terms.Application: CV + cover letter + copies of diplomas to be sent to [e-mail] in 2008, Kéoni Consulting is an IT consulting and engineering firm specializing in the banking, financial markets, insurance, and industrial sectors. We are the partner for major accounts in their digital transformation. We help them transform their business model, align their operational processes, select the best technologies, and mitigate and overcome the risks associated with digitalization. Kéoni Consulting helps companies to: Make a difference , innovate and create , reinvent their business, satisfy customers, gain a competitive advantage, become the leader in their sector, and become the leader in their sector. Our services cover the entire information systems lifecycle (Project Management, Business Analysis Consulting, Design, Implementation, Maintenance, Production, and Operations).**Job Category:** Digital Transformation**Job Type:** Full Time**Work location:** Europe