Project Manager (Technical Project Management) - Team Leader - Local Assistance and Support

Keoni; Île-de-France; Remote; EUR 65,000 - 90,000; Full time

Job summary

Kéoni Consulting is seeking a Project Manager (Technical Project Management) to lead a team of 3 technicians in delivering incident, request, and project management services. The role covers RUN operations and cross-functional tasks, with regular site visits within Metropolitan France.

Ideal candidates demonstrate leadership, proactive process improvement, and strong communication to ensure SLAs are met and documentation is maintained. Travel within Île-de-France is expected.

Qualifications

• Experience leading a small technical team in IT operations.

Responsibilities

• Lead a team of 3 technicians for incident, request, and project management.
• Oversee RUN and cross-functional activities with SLAs.
• Conduct site visits within Metropolitan France.
• Write reports and manage action plans.
• Coordinate workload and team sizing.
• Lead progress meetings and maintain operational documentation.
• Ensure IT security standards and procedures are followed.

Skills

Leadership

Team coordination

Decision making

Process improvement

Communication

Proactive

Tools

Windows 10

Windows 11

Office 365

Teams

Citrix

MEMCM

Job description

# Project Manager (Technical Project Management) - Team Leader - Local Assistance and Support* Home* Project Manager (Technical Project Management) - Team Leader - Local Assistance and Support* November 13, 2026* 0 Comments* By Roberte OkoyaContext: Within the Proximity department, the Project Manager will lead a team of 3 technicians. The team's activities include incident, request, and project management in both core RUN (operational) and cross-functional contexts. The technical environment includes: Windows 10, Windows 11, Office 360, Teams, Snow Leopard, MEMCM, AppSense, and Citrix.MISSIONS The cross-functional activities/offerings are: – Site visits (travel within Metropolitan France) – Technical escalation (Level 2) – Broadcasting (application broadcasts) – Documentation (technical documentation) The following skills are required: – Cooperating by proposing and actively participating in collaborative work to achieve a common goal – Communicating effectively by carefully selecting messages and their delivery methods – Making decisions by defining alternatives (in partnership with management) – Innovating by being open to experimentation and improving existing processes – Proactive in proposing and improving processes/procedures – Leadership skills – Good understanding of the job role – Dynamic – Occasional travel required (Île-de-France/region) – Coordinating RUN activities and ensuring compliance with service level agreements (SLAs). – Organizing and monitoring workload and team sizing. – Leading progress meetings, writing reports, and managing action plans. – Managing access rights and information systems. – Production and maintenance of operational documentation (procedures, operating methods, processes). – Monitoring of performance indicators and implementation of continuous improvement actions. – Ensuring compliance with IT security standards, procedures, and requirements. – Supporting teams in handling complex incidents and requests.The following skills are required: – Cooperating by proposing and actively participating in collaborative work to achieve a common goal – Communicating effectively by carefully selecting messages and how they are conveyed – Making decisions by defining alternatives (in partnership with management) – Innovating by being open to experimentation and improving existing processes – Proactive in suggesting improvements to processes/procedures – Demonstrating leadership skills – Sound knowledge of the jobApplication: CV + cover letter + copies of diplomas to be sent to [e-mail] in 2008, Kéoni Consulting is an IT consulting and engineering firm specializing in the banking, financial markets, insurance, and industrial sectors. We are the partner for major accounts in their digital transformation. We help them transform their business model, align their operational processes, select the best technologies, and mitigate and overcome the risks associated with digitalization. Kéoni Consulting helps companies to: Make a difference , innovate and create , reinvent their business, satisfy customers, gain a competitive advantage, become the leader in their sector, and become the leader in their sector. Our services cover the entire information systems lifecycle (Project Management, Business Analysis Consulting, Design, Implementation, Maintenance, Production, and Operations).**Job Category:** Digital Transformation**Job Type:** Full Time**Work location:** Europe