Support Engineer

ThunderSoft; Paris; Sur place; EUR 70 000 - 95 000; Plein temps

Résumé du poste

ThunderSoft in Paris is seeking a senior software developer specialised in Android to lead development efforts and collaborate with cross-functional teams on cloud services integration. You will analyze requirements, estimate workloads, and maintain high-quality code while staying up-to-date with new technologies.

Responsibilities include supporting L2/L3 data retrieval, solving technical issues, and ensuring adherence to SLAs.

Qualifications

• Senior level software development on Android environment (nice to have).
• Requirement analysis and workload estimates (is a must).
• Dedicated workspace to store materials / terminals / tools.
• Interest in technology and keeping up to date on tools and practices.
• Good communication towards team and project managers.
• Education: Bachelor or Master’s degree in Computer Science / IT / Computer Engineering.

Responsabilités

• Understand our cloud services – Terminals update / Key injection / others
• Prepare test and production tasks on our cloud services to update devices
• Support the L2 and L3 team to retrieve data from the customer devices
• Investigate technical issues reported by customers / integrators SW
• Meet the Service Level Agreement put in place with the customer
• When needed, lead customer support calls and meetings on technical issues and discussions
• Support pre-sales and development opportunities as well as post-sales and customization activities
• Manage workload and multiple activities by effectively balancing priorities and setting client expectations
• Deliver work tasks on time and to a consistently high standard
• Demonstrate creative and dynamic approach to problem solving
• Participate and maintain internal and external knowledge base

Connaissances

Android development

Requirements analysis

Workload estimation

Good communication

Formation

Bachelor or Master’s degree in Computer Science / IT / Computer Engineering

Description du poste

• Understand our cloud services – Terminals update / Key injection / others
• Prepare test and production tasks on our cloud services to update devices
• Support the L2 and L3 team to retrieve data from the customer devices
• Investigate technical issues reported by customers / integrators SW
• Meet the Service Level Agreement put in place with the customer
• When needed, lead customer support calls and meetings on technical issues and discussions
• Support pre-sales and development opportunities as well as post-sales and customization activities
• Manage workload and multiple activities by effectively balancing priorities and setting client expectations
• Deliver work tasks on time and to a consistently high standard
• Demonstrate creative and dynamic approach to problem solving
• Participate and maintain internal and external knowledge base

Consistently delivering according to commitments

Support requests are managed in right timeline.SK

LS/COMPETENCY SPECIFICATIONComp

nior level software development on Android environment (nice to have) Kn

quirement analysis and workload estimates (is a must)Spec

ve a dedicated workspace to store materials / terminals / toolsBeha

terest in technology and keeping up to date on tools and practices Go

od communication towards team and project managersLang

rman: Must to have En

glish: Nice to haveEduc

ation Qualifications / Experience Requirements: 2

chelor or master’s degree in computer science, Information Technology or Computer Engineering