Lead Java Developer

BULL-IT SOLUTIONS LTD; Paris; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading IT solutions company in Paris is seeking a Mid-Senior Operation Support Engineer to provide Level 2 and 3 production support for Telecom services. The role involves handling incident management, problem management, and utilizing ITIL practices. Strong communication and leadership skills are crucial, along with proficiency in tools like Jira and Confluence. This full-time position offers opportunities for continuous improvement within a dynamic tech environment.

Qualifications

• Experience supporting Level 2/3 production environments.
• Proficiency in ITIL IT Service Management practices.
• Knowledge of Telecom service domain.
• Familiarity with SAFE Agile, ITSM, and CI/CD tooling.
• Strong communication and leadership skills.

Responsabilités

• Provide Level 2 and Level 3 production support across the entire SDLC lifecycle.
• Handle Incident Management, Problem Management, and release management within the ITIL framework.
• Use and maintain tools such as Jira, Confluence, SharePoint, GitLab, and CI/CD pipelines.
• Apply SAFE Agile and ITSM methodologies to optimize processes.
• Lead critical issue resolution and provide solution strategies.
• Demonstrate a continuous improvement mindset.

Connaissances

Level 2/3 production support

ITIL practices

Telecom service domain knowledge

SAFE Agile methodologies

CI/CD tooling familiarity

Strong communication skills

Leadership skills

Outils

Jira

Confluence

SharePoint

GitLab

SonarQube

Checkmarx

Description du poste

Position: Operation Support Engineer – Telecom Service

Responsibilities

• Provide Level 2 and Level 3 production support across the entire SDLC lifecycle.
• Handle Incident Management, Problem Management, change management, and release management within ITIL framework.
• Use and maintain tools such as Jira, Confluence, SharePoint, GitLab, CI/CD pipelines, SonarQube, and Checkmarx.
• Apply SAFE Agile and ITSM methodologies to optimize processes.
• Lead critical issue resolution and provide solution strategies.
• Demonstrate continuous improvement mindset and manage teams with strong interpersonal skills.

Qualifications

• Experience supporting Level 2/3 production environments.
• Proficiency in ITIL IT Service Management practices.
• Knowledge of Telecom service domain.
• Familiarity with SAFE Agile, ITSM, and CI/CD tooling.
• Strong communication and leadership skills.

Job Details

• Seniority level: Mid‑Senior
• Employment type: Full‑time
• Job function: Engineering and Information Technology