Technician / Application Support Technician

Jobtailor; Toulouse; Sur place; EUR 24 000 - 36 000; Plein temps

Résumé du poste

Jobtailor in Toulouse seeks a motivated User Support & Requirements Analysis specialist to translate business issues into technical elements and to advise users on using the solution.

You will collect and qualify user requests, analyze incidents, monitor application jobs, query databases, verify data consistency, and document procedures to improve service reliability across the platform.

Join a service-oriented team focused on user success and continuous improvement in a dynamic environment.

Qualifications

• Two-year IT degree required (BTS SIO, DUT or equivalent).
• Initial experience in application support or technical support is required.

Responsabilités

• User support & requirements analysis; translate business issues into technical elements.
• Advise and assist users in using the solution; provide responsive, service-oriented support.
• Analyze and resolve application incidents (level 1 and 2) and identify root causes.

Connaissances

User Support

Requirements Analysis

Application Support

Technical Support

Troubleshooting

Formation

Two-year IT degree (BTS SIO, DUT or equivalent)

Outils

Application Logs

System Logs

Database Querying

Description du poste

• User support & requirements analysis
• Collect and qualify user requests
• Translate business issues into technical elements
• Advise and assist users in using the solution
• Provide responsive, service-oriented support
• Analyze and resolve application and technical incidents (level 1 and 2)
• Identify root causes of malfunctions
• Use application and system logs for troubleshooting
• Query databases to investigate incidents
• Verify data consistency
• Monitor application jobs and batch processes
• Write and update documentation and procedures

Requirements

• Two-year degree in IT (BTS SIO, DUT, or equivalent)
• Initial experience in application support or technical support

Core Competencies

Demonstrates expertise in user support and requirements analysis, with a strong ability to translate business issues into technical solutions. Proficient in troubleshooting application incidents and ensuring data consistency through effective monitoring and documentation.

Highest-signal resume keywords

• User Support
• Requirements Analysis
• Application Support
• Technical Support
• Troubleshooting

ATS Optimization Keywords

Hard Skills

• Incident Analysis
• Data Consistency Verification
• Database Querying
• Application Monitoring
• Documentation Writing

Soft Skills

• Service-Oriented Support
• User Assistance

Certifications & Qualifications

• Two-Year Degree in IT

Industry Keywords

• Technical Incidents
• Business Issues
• Root Cause Analysis

Tools & Technologies

• Application Logs
• System Logs