Student Experience Lead, Pre-Experience Degrees (MIM/MIF)

INSEAD; Fontainebleau; Hybrid; EUR 61,000 - 77,000; Full time

Benefits offered by this job

Hybrid work policy

Subsidised meals

Employee Savings Plan

Time Savings Accounts

Pension Defined Contributions Plan

In-house gym facilities

Job summary

INSEAD is seeking an Associate Director, Pre-Experience Degrees, to join the Degree Programmes team on our Fontainebleau campus. This full-time role combines on-site leadership with a hybrid model (3 days on campus, 2 days remote) to deliver exceptional student experiences for the MIM and MIF programmes.

You will lead and coach students, align operations with academic goals, collaborate with faculty and cross-functional teams, and drive continuous improvement across campuses and study locations.

Qualifications

• Bachelor's degree required; Master's degree preferred.
• At least 10 years of professional experience with at least 5 years of programme management experience in an international, higher education or similarly complex environment.
• Strong understanding of academic programme delivery, student services and stakeholder engagement.
• Demonstrated ability to lead initiatives, influence stakeholders and deliver results in a fast-paced environment.
• Excellent interpersonal, communication and presentation skills; ability to engage across all levels.

Responsibilities

• Act as the senior representative for the MIM and MIF student experience on the Fontainebleau campus.
• Provide strategic direction and guidance to Class Officers for programme operations and student services.
• Partner with faculty to ensure an outstanding learning experience and effective delivery of curriculum.
• Lead initiatives that enhance the student journey and align with programme objectives.
• Oversee improvements in systems and processes, including learning technologies, to optimise delivery and engagement.
• Build partnerships across Admissions, Student Life, the Career Development Centre and other stakeholders to ensure a connected student experience.
• Serve as a key contact for student feedback and drive meaningful change; provide guidance, coaching and support.

Skills

Stakeholder engagement

Strategic guidance

Coaching

Student services

Communication

Multicultural teams

Fluent English

Education

Bachelor's degree

Master's degree preferred

Tools

Canvas

PeopleSoft

Excel

Job description

INSEAD is seeking an Associate Director, Pre-Experience Degrees, to join the Degree Programmes team on our Fontainebleau campus. This full-time role combines on-site leadership with a hybrid model (3 days on campus, 2 days remote) to deliver exceptional student experiences for the MIM and MIF programmes.

You will lead and coach students, align operations with academic goals, collaborate with faculty and cross-functional teams, and drive continuous improvement across campuses and study locations.