Student Advisor – Ecole Supérieure de Design de Troyes

Global University Systems; Troyes; Sur place; EUR 30 000 - 42 000; Plein temps

Résumé du poste

Global University Systems invites a proactive Program Advisor to promote the Ecole Supérieure de Design portfolio to prospective students by phone, email, and online meetings. You will manage the student pipeline from initial enquiry through enrolment and payment of tuition fees.

You will work with independence, master the course offerings, provide tailored consultations, and maintain CRM records with high accuracy while delivering excellent customer service throughout the recruitment cycle.

Qualifications

• 1+ year exposure to the higher education industry.
• 2+ years of professional, full-time sales experience in a closing role.
• 1+ years of experience working through complex sales cycles with multiple touch points and decision makers.
• 2+ years of experience meeting revenue targets.
• 2+ years of experience managing an accurate pipeline and reporting from a CRM.
• Ability to record productivity, report from and maintain sales CRM systems, spreadsheets, and collate data.
• Fast learner with meticulous attention to detail and strong communication skills.
• Interest in higher education and the legal profession; good English skills preferred.

Responsabilités

• Proactively manage and respond to a high volume of prospective students through phone, sms, video calls, emails and chats.
• Continuously learn and master course offerings and programs through training and independent research.
• Provide tailored consultations and advice to prospective students.
• Guide students through the full application journey from enquiry to enrolment.
• Explore career aspirations and match to relevant programs.
• Advise international students on visa, immigration, and compliance requirements.
• Build and maintain relationships with prospective students throughout enrolment.
• Deliver excellent customer service to stakeholders during recruitment cycle.
• Represent the Ecole Supérieure de Design professionally at all times.
• Maintain CRM records with high accuracy.

Connaissances

1+ years higher ed experience

Sales experience

Complex sales cycles

Revenue targets

CRM pipeline & reporting

CRM data/analysis

Attention to detail

Problem solving, positive attitude

English language

Team leadership (preferred)

Formation

Bachelor's/Master's in Marketing/Commerce/Tech

Outils

CRM

Description du poste

About The Company

Global University Systems (GUS) is one of the world’s most dynamic, inclusive, and diverse education organisations. GUS is an international network of higher education institutions, brought together by a shared passion for accessible and industry-relevant qualifications. We deliver a wide variety of programmes, including bachelor’s degree programmes, master’s degree programmes, professional training, English Language training, and corporate & executive education. When someone chooses to study at one of our institutions, whether on campus in Europe, North America, Asia or even in their own home, they are joining a network of over 100,000 students worldwide. When you decide to work with GUS, you will be joining an industry leading, global organisation that has a reach in over 150 different countries.

Purpose of the Role

Program Advisors are responsible for promoting the Ecole Supérieure de Design programme portfolio to prospective students via phone, email, and online meetings, forming a vital and integral part of the sales and recruitment team.

The purpose of the role is to manage the student pipeline from initial enquiry and application through to enrolment and payment of tuition fees, providing domestic and international students with support throughout the full application journey.

You will work with minimal day-to-day supervision, leading and managing a consultative enrolment process within established procedures and parameters. The role requires a strong understanding of internal systems, processes, programme offerings, and the wider higher education environment.

Role holders are expected to work with independence and initiative, prioritise effectively in response to changing demands, and make decisions within defined parameters. You will also be expected to actively contribute to improving recruitment processes and student experience.

Internal Functional Relationships

• All Y SCHOOLS employees and managers
• Department Managers

External Stakeholders

• Prospects and parents
• Alumni
• Companies

Key Responsibilities

• Proactively manage and respond to a high volume of prospective students through phone, sms, video calls, emails and chats. Often making 70+ dials per day.
• Continuously learn and master the course offerings and programs provided by the Ecole Supérieure de Design through structured training and independent research.
• Provide individually tailored consultations and advice to prospective students, adapting communication style to meet diverse needs
• Guide students through the full application journey: from initial enquiry through to application completion, offer conversion, and enrolment at the Ecole Supérieure de Design.
• Explore a students’ career aspirations and confidently match them to relevant Ecole Supérieure de Design programme.
• Advise international students on visa, immigration, and compliance requirements where applicable
• Build and maintain strong relationships with prospective students, providing tailored guidance and solutions, keeping applicants engaged and informed through their enrolment process
• Deliver excellent customer service to students and stakeholders at all stages of the recruitment cycle
• Represent the Ecole Supérieure de Design in a professional, positive, and engaging manner at all times
• Accurately maintain CRM systems with a high level of attention to detail, ensuring all student records are kept up to date
• Identify opportunities for new business and recruitment avenues within the market

Support continuous improvement in recruitment processes and student conversion strategies

Skills And Competencies

Technical Skills and Qualifications: Minimum

• 1+ years exposure to the higher education industry
• 2+ years of professional, full-time sales experience in a closing sales role
• 1+ years of experience working through complex sales cycles with multiple touch points and decision makers
• 2+ years’ track record of meeting revenue targets and performance quotas
• 2+ years of experience managing an accurate pipeline and reporting from a CRM
• Ability to record productivity, report from and maintain sales CRM systems, spreadsheets, and collate data
• Fast learner, meticulous attention to detail with near perfect verbal and written communication skills
• A problem-solving and positive attitude with an interest in higher education and the legal profession
• Good English skills preferred

Preferred

• Prior experience in an education or e-learning space
• Related Marketing, Commerce or Tech Bachelors or Honours Degree
• 1+ years of experience in a team leadership role

Personal Attributes

• Active listening
• Strong ability to identify and understand customer needs
• Commercial awareness
• Excellent verbal communication skills
• Strong interpersonal skills
• Patience and diplomacy

This job description is not an integral part of your employment contract. It is issued under the employer’s unilateral authority and is provided for information purposes only

Other Information

The post holder may be asked to undertake different or additional duties in line with business requirements at the request of their line manager.

There is an expectation that all employees will maintain the values of the Group and comply with the Code of Conduct, as well as equality and diversity, health and safety, and safeguarding policies.