Strategic SaaS Account & Service Manager

PTC; Aix-en-Provence; Sur place; EUR 70 000 - 110 000; Plein temps

Résumé du poste

A leading technology company in Aix-en-Provence seeks a Technical Support Account Manager to manage SaaS and On-Premise customers. The role involves ensuring customer satisfaction and long-term partnerships while acting as the main point of contact for escalations. Ideal candidates will have a background in CAD and PLM software, alongside a Bachelor's degree and 5 years of experience in customer service or account management. The position offers the opportunity to work with a global team and influence business strategies.

Qualifications

• 5 years of experience in customer service or account management.
• Knowledge of SaaS-based and/or cloud-based business models.

Responsabilités

• Manage a portfolio of SaaS and On-Premise customers.
• Ensure customer satisfaction and long-term retention.
• Act as main point of contact for escalations.
• Analyze customer system performance metrics.

Connaissances

Client services motivation

Complex project lifecycle focus

Strong sense of urgency

Relationship management

Analytical skills

Team leadership

Formation

Bachelor’s degree in computer science or related field

Outils

CAD software

PLM software

Description du poste

A leading technology company in Aix-en-Provence seeks a Technical Support Account Manager to manage SaaS and On-Premise customers. The role involves ensuring customer satisfaction and long-term partnerships while acting as the main point of contact for escalations. Ideal candidates will have a background in CAD and PLM software, alongside a Bachelor's degree and 5 years of experience in customer service or account management. The position offers the opportunity to work with a global team and influence business strategies.