Strategic SaaS Account Manager — Growth & Renewals (Remote)

Algolia; Paris; Hybride; EUR 127 000 - 160 000; Plein temps

Résumé du poste

Algolia is seeking an Account Manager to own and grow a portfolio of existing Commercial customers in Paris and across locations where remote work is possible. You will nurture relationships, uncover expansion opportunities, and ensure customers realize measurable value from Algolia’s platform.

The role emphasizes strategic account planning, collaboration with Customer Success and engineering teams, and proactive risk management to protect and grow recurring revenue.

Qualifications

• 4+ years in a B2B SaaS sales or account management role with renewals and expansion.
• Fluent in Dutch and English with a customer-first mindset.
• Proven ability to manage a portfolio of commercial accounts and identify growth opportunities.

Responsabilités

• Own and manage a large portfolio of existing Commercial customers, with accountability for retaining and growing recurring revenue across your install base.
• Develop a deep understanding of each customer’s objectives, use cases, and success criteria to proactively identify expansion opportunities.
• Act as the primary commercial point of contact for your accounts, building strong, trust-based relationships with key stakeholders and decision-makers.
• Drive account planning and execution strategies that align Algolia’s solutions to customer goals, ensuring customers extract maximum value.
• Lead commercial conversations including renewals, pricing discussions, and expansion opportunities within your install base.
• Partner with Customer Success, Solutions Engineering, Support, and cross-functional teams to proactively address customer needs and deliver a seamless experience.
• Monitor account health and usage signals to identify risks early, taking action to prevent churn and mitigate contraction.
• Maintain accurate forecasting and pipeline management for your book of business, focusing on predictable revenue retention and growth.
• Serve as a trusted advisor by sharing insights and best practices aligned with Algolia’s leadership in search and discovery.

Connaissances

Dutch language

English language

B2B SaaS sales

account management

renewals

expansion revenue

customer-centric mindset

cross-functional collaboration

high-volume accounts

Description du poste

Algolia is seeking an Account Manager to own and grow a portfolio of existing Commercial customers in Paris and across locations where remote work is possible. You will nurture relationships, uncover expansion opportunities, and ensure customers realize measurable value from Algolia’s platform.

The role emphasizes strategic account planning, collaboration with Customer Success and engineering teams, and proactive risk management to protect and grow recurring revenue.