Strategic Key Accounts & Operations Leader – Shipping

Africa Global Logistics; Puteaux; On-site; EUR 120,000 - 150,000; Full time

Job summary

Africa Global Logistics in Île-de-France seeks a seasoned Key Accounts and Operations Manager to lead the HQ Operations Team and oversee local agencies, ensuring top-tier service delivery across the network.

The role focuses on expanding the customer portfolio, delivering market intelligence, and upholding governance and best practices while collaborating with ship owners, operators, and industrial clients.

Qualifications

• 15+ years in shipping industry, mainly tramping activities.
• Proven experience in both commercial and operational management.
• Strong understanding of shipping operations, agency services, husbandry, stevedoring, and maritime practices.

Responsibilities

• Lead HQ Operations Team and monitor performance of local shipping agencies; ensure high-quality service delivery.
• Develop and consolidate customer portfolio to increase market share and revenue; provide market intelligence; ensure governance across the network.
• Contribute to annual commercial action plan; work with local agencies to expand market share and revenue in agency and stevedoring activities; strengthen relationships with key customers.
• Monitor and evaluate operational performance; resolve issues; ensure best practices across the agency network.
• Contribute to budget preparation and support achievement of financial objectives; assist debt recovery and claims management; support pre-funding arrangements and settlements.
• Prepare and submit monthly reports on operational performance and commercial activities; produce bi-annual market reports.

Skills

Fluent English

Fluent French

Leadership & team management

Customer focus

Communication & relationship mgmt

Proactive & results-driven

Prioritization & organization

Resilience under pressure

Multicultural & international mindset

Job description

Africa Global Logistics in Île-de-France seeks a seasoned Key Accounts and Operations Manager to lead the HQ Operations Team and oversee local agencies, ensuring top-tier service delivery across the network.

The role focuses on expanding the customer portfolio, delivering market intelligence, and upholding governance and best practices while collaborating with ship owners, operators, and industrial clients.