Strategic KAM – Mid-Market Growth & Renewals

The Wrap; Paris; Hybride; EUR 65 000 - 95 000; Plein temps

Résumé du poste

360Learning is seeking a Key Account Manager Pool (KAM Pool) to scale our customer growth and retention engine across a large portfolio of existing customers. You will lead renewal and upsell efforts at scale through automation and data-driven prioritization, working with cross-functional teams to maximize value from the platform.

As a transversal role, you will shape scalable account management motions, contributing to both revenue generation and operational excellence, with opportunities to

Responsabilités

• Manage a high-volume portfolio of customers ranging from 100 to 2,500 employees.
• Identify growth opportunities, drive renewals, and increase customer engagement at scale through automation.
• Build scalable motions to accelerate expansion opportunities while ensuring customers realize value from the platform.
• Collaborate with Client Success Partners, Revenue Operations, Marketing, and IT to deploy automated engagement strategies and optimize renewal processes.

Description du poste

360Learning is seeking a Key Account Manager Pool (KAM Pool) to scale our customer growth and retention engine across a large portfolio of existing customers. You will lead renewal and upsell efforts at scale through automation and data-driven prioritization, working with cross-functional teams to maximize value from the platform.

As a transversal role, you will shape scalable account management motions, contributing to both revenue generation and operational excellence, with opportunities to