Key Account Manager Mid-Market - Pool

The Wrap; Paris; Hybride; EUR 65 000 - 95 000; Plein temps

Résumé du poste

360Learning is seeking a Key Account Manager Pool (KAM Pool) to scale our customer growth and retention engine across a large portfolio of existing customers. You will lead renewal and upsell efforts at scale through automation and data-driven prioritization, working with cross-functional teams to maximize value from the platform.

As a transversal role, you will shape scalable account management motions, contributing to both revenue generation and operational excellence, with opportunities to

Responsabilités

• Manage a high-volume portfolio of customers ranging from 100 to 2,500 employees.
• Identify growth opportunities, drive renewals, and increase customer engagement at scale through automation.
• Build scalable motions to accelerate expansion opportunities while ensuring customers realize value from the platform.
• Collaborate with Client Success Partners, Revenue Operations, Marketing, and IT to deploy automated engagement strategies and optimize renewal processes.

Description du poste

As a Key Account Manager Pool (KAM Pool), you play a strategic role in scaling 360Learning’s customer growth and retention engine. You will join a team focused on maximizing renewal and upsell opportunities across a large portfolio of existing customers through automation, data-driven prioritization, and scalable account management strategies.

You will manage a high-volume portfolio of customers ranging from 100 to 2,500 employees, with a focus on identifying growth opportunities, driving renewals, and increasing customer engagement at scale through automatization actions.

At 360Learning, the KAM Pool role is a unique opportunity to also shape the overall KAM team. It combines account management, revenue generation, and operational excellence. Your mission is to build scalable motions that accelerate expansion opportunities while ensuring customers continue to realize value from the platform. Therefore, your successful automatization processes will also help shape globally the entire KAM team.

As a transversal role, you will work closely with Client Success Partners, Revenue Operations, Marketing, and internal experts (digital pedagogy, platform structuring, IT) to deploy automated engagement strategies, optimize renewal processes, and generate upsell opportunities efficiently across your portfolio.

We are eager to retain the best talent in our teams, and we encourage internal mobility after 2-3 years of continuous success to build fulfilling career paths. This role offers strong growth opportunities toward strategic account management, revenue operations, or large account ownership positions.