Strategic Growth Account Manager – Fintech

Airwallex; Paris; Hybrid; EUR 65,000 - 110,000; Full time

Job summary

Airwallex is seeking a results-driven Account Manager to own growth for a portfolio of 50–100 SME customers in Paris. You will drive expansion, product adoption, and strong Net Revenue Retention through data-led account strategies.

You’ll segment and tier accounts, build 12-month growth roadmaps with CFOs and Treasury Leads, and pursue cross-sell opportunities across cards, spend, FX, billing and embedded finance. This role is hybrid with three days in the Paris office.

Qualifications

• 2–5 years’ experience in Account Management or Customer Success within fintech or payments.
• Strong understanding of fund flows, acquiring and FX.
• Proven track record of driving expansion and achieving Net Revenue Retention or GMV growth targets.
• Experience managing a portfolio of 50–100 accounts through rigorous segmentation and tiering.
• Experience navigating complex KYB and compliance requirements, as well as technical or operational issues during onboarding.
• Ability to map stakeholders, including CFOs and Treasury Leads, and build 12-month account growth roadmaps.
• Experience retaining and growing customers in a competitive market by selling solution value.

Responsibilities

• Drive expansion and product adoption across an existing portfolio, achieving Net Revenue Retention and GMV growth targets.
• Segment and tier 50–100 accounts to focus time on high-impact retention and growth opportunities.
• Build strategic account plans and 12-month growth roadmaps with CFOs, Treasury Leads and other stakeholders.
• Identify and deliver cross-sell opportunities across cards, spend, FX, billing and embedded finance.
• Navigate KYB and compliance requirements, and onboarding technical issues.
• Improve customers’ time to first transaction and support long-term product adoption.
• Retain and grow customers by communicating Airwallex’s broader value beyond price.
• Partner with Product, Compliance, Support and other teams on feedback loops and pricing.

Skills

Account management

Customer success

Fund flows

FX

GMV growth

Segmentation

Stakeholder mapping

Cross-selling

KYB compliance

Onboarding

Job description

Airwallex is seeking a results-driven Account Manager to own growth for a portfolio of 50–100 SME customers in Paris. You will drive expansion, product adoption, and strong Net Revenue Retention through data-led account strategies.

You’ll segment and tier accounts, build 12-month growth roadmaps with CFOs and Treasury Leads, and pursue cross-sell opportunities across cards, spend, FX, billing and embedded finance. This role is hybrid with three days in the Paris office.