Strategic Customer Success Manager - Hybrid (Paris)

Figma; Paris; Hybride; EUR 85 000 - 120 000; Plein temps

Résumé du poste

Figma is seeking a Customer Success Manager to drive value with a portfolio of large customers in Paris. You’ll design and execute tailored enablement strategies that boost product adoption and uncover new use cases.

You’ll partner with Account Executives, Onboarding Managers, Technical Account Managers, and Industry Advocates to deliver a seamless, impactful customer experience and to empower teams to succeed with Figma’s platform.

Qualifications

• 4+ years of experience in Technical Account Management, Technical Customer Success, Customer Success, Customer Enablement, Account Management or a relevant customer-facing role in SaaS.
• Excellent communication skills, with the ability to connect with a wide range of customer personas.
• Strong product knowledge and a customer-first, consultative approach to solving challenges and driving adoption.
• A track record of driving impactful outcomes, adapting to evolving customer needs, and collaborating effectively with cross-functional teams.
• Fluency in French and English

Responsabilités

• Manage the adoption journey for a portfolio of large, strategic customers.
• Understand customer goals and success metrics, and use product data to inform proactive engagement strategies that lead to measurable value delivery.
• Document proactive engagement strategies as part of high quality, bespoke enablement plans.
• Share best practices, use cases, and product expertise to help teams unlock the full value of Figma.
• Build trusted relationships with stakeholders across roles and departments - from individual contributors to senior leaders.
• Identify and empower internal champions who can advocate for Figma within their organizations.
• Collaborate with Account Executives on account reviews, expansion opportunities, and renewal risk mitigation.
• Deliver live and scalable training sessions customized to customer maturity and needs.
• Partner cross-functionally with Onboarding Managers, Technical Account Managers, Solutions Consultants, and Industry Advocates to ensure customer success

Connaissances

Technical Account Mgmt

Customer Success

Account Management

Communication

Bilingual FR/EN

Description du poste

Figma is seeking a Customer Success Manager to drive value with a portfolio of large customers in Paris. You’ll design and execute tailored enablement strategies that boost product adoption and uncover new use cases.

You’ll partner with Account Executives, Onboarding Managers, Technical Account Managers, and Industry Advocates to deliver a seamless, impactful customer experience and to empower teams to succeed with Figma’s platform.