Customer Success Manager (Paris, France)

Figma; Paris; Sur place; EUR 60 000 - 80 000; Plein temps

Résumé du poste

Figma is seeking a Customer Enablement Manager in Paris to collaborate with major customers, enhance product adoption, and ensure customer success. In this role, you will design tailored enablement strategies, manage customer relationships, and deliver impactful training sessions. Ideal candidates will have over four years of experience in relevant fields and excellent communication skills. Figma values growth and diversity, welcoming applicants regardless of background. Competitive salary and inclusive workplace environment offered.

Qualifications

• 4+ years of experience in a customer-facing role in SaaS.
• Strong consultative approach to solving challenges.
• Ability to communicate with a wide range of customer personas.

Responsabilités

• Manage adoption journey for strategic customers.
• Document bespoke enablement plans and strategies.
• Deliver training sessions tailored to customer needs.

Connaissances

Technical Account Management

Customer Success

Excellent communication skills

Product knowledge

Collaborative teamwork

Description du poste

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you’re brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and collaborate in real time from anywhere in the world. If you’re excited to shape the future of design and collaboration, join us!

As a Customer Enablement Manager, you’ll work directly with some of our largest customers to help them get the most value from the Figma platform. You will design and deliver tailored enablement strategies that drive product adoption, uncover new use cases, and support long‑term success.

In this highly collaborative role, you’ll partner with various internal teams such as Account Executives, Onboarding Managers, Technical Account Managers, and Industry Advocates to deliver a seamless and impactful customer experience. Your ability to build strong relationships, connect the dots between product features and customer goals, and communicate with clarity will make you a trusted advisor and strategic partner.

What you’ll do at Figma:

• Manage the adoption journey for a portfolio of large, strategic customers
• Understand customer goals and success metrics, and use product data to inform proactive engagement strategies that lead to measurable value delivery
• Document proactive engagement strategies as part of high quality, bespoke enablement plans
• Share best practices, use cases, and product expertise to help teams unlock the full value of Figma
• Build trusted relationships with stakeholders across roles and departments—from individual contributors to senior leaders
• Identify and empower internal champions who can advocate for Figma within their organizations
• Collaborate with Account Executives on account reviews, expansion opportunities, and renewal risk mitigation
• Deliver live and scalable training sessions customized to customer maturity and needs
• Partner cross‑functionally with Onboarding Managers, Technical Account Managers, Solutions Consultants, and Industry Advocates to ensure customer success

We’d love to hear from you if you have:

• 4+ years of experience in Technical Account Management, Technical Customer Success, Customer Success, Customer Enablement, Account Management, or a relevant customer‑facing role in SaaS
• Excellent communication skills, with the ability to connect with a wide range of customer personas
• Strong product knowledge and a customer‑first, consultative approach to solving challenges and driving adoption
• A track record of driving impactful outcomes, adapting to evolving customer needs, and collaborating effectively with cross‑functional teams

While it’s not required, it’s an added plus if you also have:

• Experience using Figma or working with design and collaboration tools
• Background in UX/UI, Design Ops, or Frontend Development

At Figma, one of our values is Grow as You Go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

At Figma we celebrate and support our differences. We are an equal‑opportunity workplace dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to [e-mail].

Examples of accommodations include but are not limited to:

• Holding interviews in an accessible location
• Enabling closed captioning on video conferencing
• Ensuring all written communication is compatible with screen readers
• Changing the mode or format of interviews

By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice.